Phyllis Pitts

Rooms were nice. Kudos to the designer of the rooms and the decor. Seems well fitting for an upscale hotel. Loved the space and all that was included inside the room. However, the tables, chairs, door handles, couch, chair, lamps, lamp shades, pillows on couch and carpet were very dirty. Since COVID I have been bringing my Lysol wipes and Lysol sprays to help clean and sanitize the room before I even unpack. Once I began to wipe the door handles, knobs and tables, the cloth became very dirty. The color turned from white to black. The carpet.... My granddaughter put on a brand new pair of bedroom slippers and by the time, right before bed when she took them off, the bottom was black. Once you walk into the room, the look of it all makes you go, WOW Very nice. But the when you clean, it's another story.
Now, here's a problem that my family had to deal with upon arrival. We walked into the hotel and went up to the desk to check in, the young lady says hold on one minute and let me get the manager. We could see the manager way across the room talking with someone else. He looked over to see us and continued talking as if we were not there. Then the young lady called his name "Brian." He looked over her way and continued talking again. Then the young lady went to a room behind her and said , I'm calling Brian but he won't answer. He still sat over and talked with the guy for a few more minutes and then got up, be and the guy and began to walk down the hallway as if he didn't see it hear anything or know that he was not needed to check us in. Then the young lady came from behind the counter and said to us, " I'll be right back". She then began to run down the hallway and get him. After that he, "Brian" came up and checked us in as if nothing was wrong. Nice guy, but the service that day was horrible.😏