Sydney Ruiz

I am giving one star with a heavy heart. I was visiting family and we were all so excited to come visit the museum. Upon arriving we saw beautiful pieces of work. It was going great. About 10 minutes into our visit we were approached by a museum employee who told us to put our diaper bag on facing forward, they explained it was to keep the works safe from being knocked over. That made sense and we obliged. No problem. However, it would have been helpful if we would’ve been greeted at the front and given that information. But no harm. We carried on (diaper bag facing forward) through the galleries. We entered a long hallway area with paintings hung on either side. My niece (who is 1) was wriggling in my brothers arms. Since we were in a space with nothing that could be knocked over - He set her down and off she went, keep in mind she’s 1…so her run is the equivalent of a quick walk. We were on one side of the gallery and from the other side of the hall we heard booming yelling. It was so loud that it echoed and it was hard to hear what was being shouted. My sister in law took a few steps forward and a man appeared, she said to him “I’m sorry, what was that?”. Again, he yelled “NO RUNNING IN THE GALLERY”. We were too stunned to speak - he was so clearly absolutely furious. My brother scooped up my niece - at this point we were terrified to make another wrong move. It was SO deflating. We left shortly after this encounter because we felt totally unwelcome. I’m not arguing that the gallery should be treated like a race track - what I do think is that there was a more kind way to communicate with us. There were some amazing pieces but the staff at the Museum was incredibly rude and we left very disappointed. I have a fine arts degree, I’ve worked and shown work in galleries. I understand there’s certain etiquette - but I also understand how to communicate with kindness and grace. I hope that the staff, and specifically that employee learn and do better.