DFS Stockport

I have no good experience with them at all. The quality of their products is low and the warranty they give to your purchase is completely fake. They told me that the sofa you are buying has a 15-years warranty, but after five years when I went to them for repair because of the damage to the sofas, they did not accept their commitment and refused to repair the sofas with silly excuses. If you are planning to buy furniture, I recommend that you do not go to this company and especially to this branch.

Brilliant customer service from Colin in the branch who took the time to make sure we got exactly what we wanted. Myself and my partner could not be happier with our new sofa. We will definitely be recommending this store to others. The biggest thank you to Colin :)

Ordered a sofa for mid December delivery. suddenly told in november when the room is not ready. I call to push back and spoke to an extremely rude David at head office who says it is what it is and if I don't want it it will be after xmas as they are not a storage company and this is how they work. I cannot call the store you have to wait 72 hours for them to call you back which is after the delivery. Appalling customer service, avoid like the plague.

We were disappointed with our visit as we were told that DFS don't do 3 seater sofabeds only 2 seaters well we went to sofology next door and they do 3 srater sofabeds so unfortunately DFS missed out on a sale but thanks

Not impressed with this store.
Went last night with my wife, sat on all sofas and finally decided on one at 1955. Given the store closed at 2000 i said to Beth that we would come back today at 1600 and do the deal, that deal being free delivery if we did come back. We did, i met my wife there at 1600 both on our way home.
Met with Beth who we said we would make sure we asked for and finalised everything.
Whilst me and my wife are sat there ready to do all the paperwork Beth comes back and says this free delivery is off he cannot do it (store manager), i sent her back to her manager and said the deal is off so she came back and said he would do it half price. Call me old school but a deal is a deal and a hand shake is a decent agreement.
Seems salesmen will always be salesmen but your better dealing with honest independent shops if you can!

I have given it 2 stars purely down to Beth who was really helpful initially to be fair to her but in all honesty she broke the deal we had.

Very helpful staff got the balance right between available but giving us space. But we needed to measure up so went home and ordered on the website. Wouldn't have bought without being able to try though.

Poorly manufactured Sofas. We bought our sofas about 4 years ago, but it had started to dip about 2 years in, during at which time we had the pandemic. I went into the Stockport store over the weekend and asked the advisor if the sofas come with warranty to which he replied yes 15 years for cushions springs and something else. I then went on to say well actually mine has started to dip 4 years in to which he quickly responded i would be out of warranty??? Go figure? He suggested I emailed the store and have since been told I should have been turning the cushions, which I can't because they are fixed!? The advisor then offered to give me a number for which I can get a quote for repair so I said OK after giving me the number she then says actually you better check there is no call out charge - unbelievable! I had my last sofa for 12 years and sold it on as it was in excellent condition. Wont be buying your rubbish again DFS!

Been great and very easy process buying our sofa from DFS. Lots to choose from and got to say we travelled around a few places looking, sitting and debating but all agreed DFS had the nicer sofas that also felt sturdier and like they would stand the test of time. We were treated exceptionally well by the staff who brought us drinks and as much as you could tell they were trying to sell the furniture to us (that is their job after all) they still respected our space and gave us distance when we required it. We chatted with few different staff members but ultimately we were dealt with by Derek who was truly lovely. He was knowledgeable about the products and their pros and cons and he kept us posted every step of the way, phoning us personally when there was a little wrinkle in the process- an easily sorted one - and we appreciated this very much. We felt very much that we've got a good deal for our money and had a great range to choose from and that the staff were welcoming, friendly and respectful.