music rocks

Poorly manufactured Sofas. We bought our sofas about 4 years ago, but it had started to dip about 2 years in, during at which time we had the pandemic. I went into the Stockport store over the weekend and asked the advisor if the sofas come with warranty to which he replied yes 15 years for cushions springs and something else. I then went on to say well actually mine has started to dip 4 years in to which he quickly responded i would be out of warranty??? Go figure? He suggested I emailed the store and have since been told I should have been turning the cushions, which I can't because they are fixed!? The advisor then offered to give me a number for which I can get a quote for repair so I said OK after giving me the number she then says actually you better check there is no call out charge - unbelievable! I had my last sofa for 12 years and sold it on as it was in excellent condition. Wont be buying your rubbish again DFS!