Blue Mountain

Went night snowboarding for 2 nights. The green trails are great for practicing, and blues are a fun challenge for moderate beginners. The south side bunny hill is great to practice the basics since there are fewer people than the hotspot areas. Beware, this isn't the best area to learn for the first time, and there are many first timers that may fall around you (making it dangerous if you're not in control). The staff here are very friendly and helpful when asking about trail conditions!

Went on the following trails:
- Big Baby
- Explorer
- Dr. Doug
- Graduate
- Happy Valley

What an amazing place ! Simply beautiful ! Visited Blue Mountains in Summer, nice and clear weather.

More then ample parking space. Parking available for overnight as well. Would recommend to reach Blue Mountains by 9 or 10 in the morning so you can enjoy all activities.

You can space enitre day without getting bored. They have Active Centre there and a website too to book your activity pass online.

Multiple food joints/cafeteria options, however very few vegetarian options. Carry your nick-nacks and essentials to make yourselves comfortable throughout the day!

Gondola will take you up on the hill which is included in pass with all activities - get the top tier pass to enjoy everything possible.

We got up early this morning (Family Day, Feb 21st) and made out way over as a family to Blue Mountain for a day of skiing as a family. We arrived, got our gear on, and made our way to the lift. Only to be turned away as today was determined to be a black out day.

We had checked several times on the website (Blue Mountain) prior to our trip to verify this was not a black out date and thought we came as informed customers. We honestly thought the ski lift operators just had mistaken the date. We check again online, and confirmed, Feb 21st was not listed as a black out date. Further to this, a note at the bottom of the screen indicated “Family Day, open 6:30 am for ALL pass holders.)

Approximately, 6 others in the line had made the same assumptions we did, and were being turned away.

One of ski lift operators told me to “write a nasty letter”. Not what I was hoping to hear, nor did I have intention of doing this.

I spoke to a member of the guest services team who told me to make a complaint online… …was clearly not interested in having a conversation. The manager was holding papers at the time of our conversation outlining blue mountains black out days policy. Indicating also to me we were not the only people who were confused by this. He admitted this, openly, and said a social media statement providing clarity would be forthcoming. To me, this was an admission of fault. Understandable, mistakes happen. However, what were we to do then? We were the ones to lose.

Where I am most disappointed is however upon my return to my family. I over heard the ski lift operators talking to a security guard on a snow mobile saying “this guy was really upset, and angry”. This wasn’t true. I was very respectful, calm, and expressed sincere kindness. This hurt, and I'm sure isn’t in line with your company standards.

Additionally, another couple, who was under the same impressions we were walked by as we heading back to our van to go home. Only they had been provided with passes, provided by a manager as an “exception”. The gentleman seemed surprised we had not been been offered the same treatment.

My question, clearly, some communication gaps occurred with this date. We arrived early. I have noticed some website updates have taken place today…. Including an update in red regarding today.

Most disappointing however is why is my families business not as valued as the other couple we seen in the parking lot who were provided with an exception?

Blue Mountain, please, just own the mistake. That’s all that was required.

A soup-to-nuts Intrawest experience, everything is well-done, but be expected to pay for the privilege. As a ski hill it's excellent, catering to a diverse array of abilities and preferences. Aimed at families and people more in the middle of the road, they offer a little of everything - backcountry, steeps, bumps, glades, parks, but anyone wanting to really dive into one of those areas might want to find a more specialized hill.

I give Zero stars.
On June 20th 2021 my fience and I purchased 2 day passes for 65 each total $150.00 assuming that by the photos and information given on your website that it was going to be a fun experience. Our experience was terrible! Firstly, there were no parking. There were no signs given directions. We had to purchase a locker online and set an account that we were not aware of . We asked 3 employees for assistance . The web link to get a locker was not working. The third person went and got a fourth person. We stood there for an hour waiting just for a locker. The washrooms not being cleaned. No paper towels, garbages over flowing, sanitizers were empty.

The photos on the website were very misleading all the stuff included in our day pass were for children. Three things were closed including the pool area. We were not told we had to reserve that online aswell we were told it was included in our day pass. There were no trails as indicated. No zip lines, no adult climbing the other thing was closed aswell. Than food..$20 for 8 chicken wings and a tiny salad that had dirt in it from wild Wings and my husband was forced to pay a tip.   $5 for 1 little energy drink.
There was no indication on the website that we could not use the aqua swim pool or any of the other things. We weren't even allowed to use the beach because that was for the lodgers only. so what were we supposed to do?? Just walk around ?? It was horrible experience it was after driving one hour to get there just to leave.

They refuse to give refund so
I sent head office an email and did not get a reply.

Do spend your $65 here when you can go to wonderland for 40 ..lol
Huge rip off!!!

Just wanted to say thanks for giving a try this year! Your staff at the lifts are excellent and I want to thank them too for being on the front lines and doing their best to sort us out.

That said, I'd also like to share my disgust with all of the people who seemed to think the mask rule was a joke. People young and old, families, so many people that think the rules don't apply to them. You know who you are...hiding and waiting until you get close to the lift or someone tells you to put it on, taking it off as soon as you're on the chair to contaminate it...you're awful. I have more respect for a denier...at least they feel they have a reason not to wear a mask...what's yours?

A lift operator arguably comes into contact with more people than a grocery store cashier in a day...except they don't have the benefit of a plexiglass shield or can sanitize between chairs. You are the reason we are in this mess. Your conduct here is just an indicator of how you act elsewhere. Again, you're awful. Merry Christmas!

Drived for morethan two hours for nothing. The webpage is not functioning well and it didnt mention anything about the tickets until we got there and tried to purchase their day pass, but unfortunately it is sold out.. and to tell u, its barely 10am and we drived morethan two hours and it didnt mention anything about the sold out ticket on their website. We understand the ticket is limited, but u have to mention that on the website so people would go somewhere else instead, good thing we manage to ride the boat for $20, but thats it, no other attractions to go to on the area. Not to mention scenic cave is different from that of the blue mountain resort which i reviewed as a worth it experience. But above all we managed to take photos of us to atleast make up with our long drive. And oh! Long lines in the washroom, one washroom location is only one cubicle per gender, imagine u wanna pee so badly.

Good resort, wide hill. Average speed for me is about 40km/h 1-3 minutes to reach the bottom and a 5 minute average chair lift to the top. Night skiing in December and January is always icy
Icy enough that without a sharp blade you will slide and hit yourself agenst the hill.
Day Skiing is normally softer. Artificial Snow is normally running all the time.
If this hill ever gets any pow/powder it would be skied out and groomed before the lifts even open.

The resort and service beside the mountain are very enjoyable and welcoming to guests and locals. Highly recommended.