Walsall Manor Hospital

Having tried over 10hrs on the phone to find out the condition of my wife's mother. As we're 300 miles away it very stressful. Today was no difference hours on the phone. Such a disgrace. Would be quicker to drive the 300 miles. These reviews mean nothing as no one takes any notice or action

I was referred to thoracic medicine here, first I had a telephone appointment of around 10 minutes. The letter regarding this to my GP had multiple errors on it, drugs I have never been on, said I had no allergies, but I do. It said I wasn't breathless, but I am, why would I want to see them if I wasn't?
Simple respiratory tests were ordered and I was seen by my consultant just to be told I'm fat, I asked 3 times about a chest x-ray, he said it was fine, I walked out a bit gob smacked, having given up my job, nearly losing my house due to my symptoms and this Dr had not even ordered an x-ray ! What a waste of time, and what a lazy diagnosis

From the moment my partner dialled 999 at 3am for a heart block . Within a matter of minutes the Ambulance crew were on scene and by all accounts were brilliant, to the treatment I received at A& E and the two wards I was on to discharge this hospital and all the staff I came into contact with excelled .
My treatment and the all the people who looked after me were second to none.
I cannot thank them enough

Terrible hospital which is a shame because it used to be one of the best. 6 hours in a&e to be seen for severe back pain. No offer for pain relief just left to sit there. When you ask the receptionists a question you clearly are being inconvenient. I asked how many people are in front of me and she said loads of people because there is a lot of poorly people, basically saying that I didn’t matter. I witnessed a person with piles get seen before a little girl who clearly needed attention for her cough but obviously they didn’t see it as a priority, I witnessed a drunk female with a cut on her lip come in and out within 30 minutes whilst a lady sat there wincing in pain in a wheelchair. Honestly this place is absolutely horrible. I was sent a text when I first arrived advising of an approx 3.20 wait! Almost 6 hours and still here. Please don’t waste your time with this place it’s full riff raff and jumped up staff who think they’re god! Oh but if you know the receptionist like one patient did you’ll get seen very quickly!

My sincere appreciation and gratitude are extended to the doctors, nurses and support staff of Ward 1 for the excellent and compassionate care extended to my husband Richard. The professionalism and level of care could not be faulted. Moyra Woodward

There is a new A&E department which we have unfortunately had to visit twice this past week with our 14 month old with RSV. Very modern, seen by triage fast and the nurses we met on the second time were amazing. A&E was rather crowded both times but given the time of year it can’t be helped. The reason I haven’t given 5 stars is due to an incident that happened in the main car park on our second trip. We were stuck in there for half an hour, it was grid locked. I got out my car to the only exit barrier to find a very unprofessional security guard arguing with a doctor about paying for parking. He was being extremely rude and condescending to the doctor and even swore at her. A group of people had gathered out of our cars and were trying to reason with the security guard. I asked politely for him to allow her through the barriers and park up outside because of the grid lock in the car park, so the 60-70 plus cars waiting could get out, this was ignored and they continued to argue. Me and my partner were ill and our 14 month old was in the car with RSV all waiting and we needed to go and get medication for her and I needed to get back to work. People weren’t able to park to get to their appointments, woman who had just given birth were having to struggle through the car park to get to their cars. It was ridiculous! After a lot of shouting from the crowd that gathered the doctor inched over so that the car park could empty. Eventually the security guards let the doctor out and the car park cleared but not before having one last shouting match with the doctor before she exited the car park. I have never seen anything like it and hopefully that security guard has been fired.

My elderly mother was admitted to this hospital on Saturday. I can only say that her treatment was first class and that I was not ignored by anyone while accompanying her. I myself have been treated at this hospital and my treatment was second to none. Thanks for to every one of the staff for your caring and professionalism.

It's a great hospital and has been extensively renovated with the addition of a brand-new, more spacious, and I think a better waiting room, in the newly-named Urgent & Emergency Care Centre. I've just returned home from there, and couldn't believe the transformation of the place. It's pretty impressive. No more cramped old waiting room and overspill corridor. I felt strange in the new place at first, but it's a necessary upgrade.