Chipotle Mexican Grill

First and foremost you need to retrain your staff, which should also include ensure ingredients are fresh and look presentable

Ordered a burrito confusion between three different individuals to make this product.. as this was being assembled, each item that I ordered was being lumped on top of each other, creating this massive big ball of guck with juices pouring out, which then has a wrap become extremely soggy… show me the ingredients to pick and choose from did not tell me that guacamole was a three dollar additional cost in addition cold ingredients from the tomatoes with the meat and the warm beans bad combination… Took three bites and threw it out…. horrible experience will never go back to a chipotle again….

Lots of competition out there for this type of food. This location at Sherway Gardens needs to step it up

Uber eats from here and got a bowl and got a huge chunk of onion and the rest of the onion and green peppers were raw and not cooked. I can count the amount of black beans i got which was 6 and maybe 5 pieces of chicken. 👍

Don’t bother ordering online they will end up wasting your time and end up making it when you arrive. People who are there in person get way better treatment even though I already ordered and paid

I recently had a delightful experience at Chipotle, where the exceptional service truly stood out. Cecilia, the cashier, exhibited unparalleled friendliness and efficiency throughout my order, making the entire process seamless. Berna, the manager, demonstrated a commendable commitment to customer satisfaction, ensuring a welcoming atmosphere. Beyond the outstanding service, the food was fresh, flavorful, and surpassed my expectations. Kudos to the team at Chipotle, especially Cecilia and Berna, for creating a memorable dining experience.

Overtime I feel that the quality of Chipotle has gone down. The pricing is good

We have visited numerous Chipolte locations across Canada and the US, and this location is now an exception. With all due respect, we will agree with the previous google reviewers (most recent ones that gave 2 or 1 stars). The portion size were super small in my chicken bowl, and the chicken burrito we got was superbly small in size. Remember that you will have customers turn their heads away instantly if you continue to train your staff to give stingy portions.

I come here more than I would like to admit. This location is always busy doesn’t matter when you come you will always find at least 3 people waiting in line, but service is pretty fast. The quality and quantity of food is great. Always clean restaurant for dine in.

Many people complain about Chipotle but don’t use their voice to ask for “more of this” or “can I have a redo?”. As an avid restauranteur and experienced with this sort of issue, can’t expect things to be perfect all the time, and this is coming from somebody who has received wrong Chipotle orders several times. Based on the other reviews, I can also realize people focus entirely on the negatives which is not necessarily why there’s a review system in place, but instead should seek customer service/head office assistance.

Let’s talk about the food quality, portion sizing, and other details of this location. I was received by a line of very busy yet friendly and welcoming staff, who upon request, made sure to get me a fresh batch of smoked brisket (quite courteous of them). Nobody skimped out on the sizing of my bowl, as I got quite a generous portion, and the food tasted as good as Chipotle has ever tasted.