Etihad Airways Centre

I had booked ADH to US Atlanta via ethihad.. airport desk informed at boarding service the luggage will be directly transferred to Atlanta even if the transit was from JFK with one boarding pass. But seriously at JFK transfer desk asked my daughter to pick and drop from terminal 4 to 5 for next domestic flight with partner jet blue after clearance at JFK. The service is really poor and it leaves a very bad taste.. Would better miss next time .. Other airlines don’t do this to customer this is real disconnect between Abudhabi and JFK staff.. it’s a big let down specially for students who take heavy bags on long flight journey and transfer bags in transit.. Would not book again even if it’s cheaper fare..

My recent experience with Etihad Airways was disappointing, as they failed to deliver on several promised services. Despite claims of exclusive discounts on tickets and bonus Etihad Guest Miles, I received none of these benefits when I booked my flight. The additional baggage allowance, was not honored either.

Moreover, the dedicated check-in service at Abu Dhabi International Airport was non-existent, adding unnecessary stress to my travel. To make matters worse, the flight attendant's demeanor throughout the journey was consistently unfriendly and unwelcoming, further contributing to a negative overall experience. Etihad Airways' failure to fulfill promised services and the lack of hospitality from their staff left me thoroughly dissatisfied with their service.

Thank you to Etihad Airways for excellent service. Special thanks to Alyona for her hospitality and high professionalism in business class

"Etihad is shameful; they refused to accept my passport at check-in, claiming it's damaged, although it's perfectly readable and scannable. I've traveled numerous times with this passport without any issues. A big thank you to Etihad for ruining our honeymoon trip."

good day first doesnt mean if you provide luxury travel service tech . main you need to have a strong customer service to solve the problem . everything is not about bussiness . higher managment teams work for luxury products service and less time for customer service. i thought etihad have good service but unfortunately they failed . cancelled my ticket without any confirmation and no any comp

Not the friendliest bunch of crew, I definitely can’t say that for everyone, some tried to be helpful but their was a couple people that I was trying to get advice and help from were extremely rude and I just felt that they have no true interest in helping people!!

And a note to anyone that is in transit, with a long layover like myself and gets a free transit hotel from Etihad, you will have to pay for your own transportation to get there, which is a joke and costs even more than the hotel itself….so just be aware!!!

I have learned a valuable lesson from this trip. Never book a flight that isn’t direct!

Never book another flight with Etihad, as my experience this time around was quite horrible.

I won’t support a company that has this sort of customer service, and no heart or solutions for the customer.

It took them 13 months to give me a refund. Incompetent staff (most of them, there were only a couple of good ones), no ownership of issues, really bad and inefficient structure/customer service system. The staff kept making a mistake. The customer service representative doesn’t have much power/capability to help. Their finance team is very slow and incompetent. If you can use another company, avoid Etihad. Also, always pay with a credit card so you could cancel transaction.

The worse company to flow with between lies and deceit and exes penalties they force upon us as a no show and constant change they were guilty!!! Topping it tricked us and forced us off the plane after their layover that caused us serious discomfort. Therein causing us not to reach our paid destination on the planned day. Furthermore forcing us to stay in the airport hotel and giving us distasteful junk food under the pretence of another broken promise. This company broke the international law of freedom of choice other extensions of the law in more ways than one and scammed us 4 times. Unfortunately it looks like their staff is trained in this an exact example and proof of the company's ethics. Most of all the team leaders and management made a joke out of the fact that they, upon our insistence notify our family and leader herein we lied about the WiFi and no access to it or the airports WiFi!!

I would rate everyone involved -10 stars if it was possible