J K

It took them 13 months to give me a refund. Incompetent staff (most of them, there were only a couple of good ones), no ownership of issues, really bad and inefficient structure/customer service system. The staff kept making a mistake. The customer service representative doesn’t have much power/capability to help. Their finance team is very slow and incompetent. If you can use another company, avoid Etihad. Also, always pay with a credit card so you could cancel transaction.