At a glance
#391 of 542 Apartment buildings in New YorkLocalGuideWorld score: 4.11
Rating breakdown
-
5 ★67%
-
4 ★8%
-
3 ★4%
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2 ★6%
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1 ★15%
Quick facts
- What is the rating of Sonder at One Platt?
- Sonder at One Platt is rated 4.1 out of 5 based on 266 reviews.
- How does Sonder at One Platt rank in New York?
- Sonder at One Platt is #391 of 542 Apartment buildings in New York by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Sonder at One Platt located?
- 1 Platt St, New York, NY 10038, United States — 6.7 km from the center of New York.
- How can I contact Sonder at One Platt?
- Phone: +1 617-300-0956 · Website: sonder.com
TL;DR poorly run hotel disguised as a high end service apartment using misleading photos.
Pro: the suite is decent in size for NYC
Con: They put little effort in maintenance and upkeep. As you see in the pictures - sink without a stopper, cracked switch cover, rusty mirror. The heater of the suite was not functional during the stay - and instead of fixing it, they decided it's sufficient to just give me a $30 heater.
If this fits your price range and you do not wish to spend more money on a hotel, I guess it works - but if you care about quality, this is not for you. You are definitely not getting the exact hotel you saw on their website, at best a knock off version of that
Pro: the suite is decent in size for NYC
Con: They put little effort in maintenance and upkeep. As you see in the pictures - sink without a stopper, cracked switch cover, rusty mirror. The heater of the suite was not functional during the stay - and instead of fixing it, they decided it's sufficient to just give me a $30 heater.
If this fits your price range and you do not wish to spend more money on a hotel, I guess it works - but if you care about quality, this is not for you. You are definitely not getting the exact hotel you saw on their website, at best a knock off version of that
Location is really good and I chose this because I could walk to the Staten Island Ferry on race day.
Christian went above and beyond my expectations & really looked after us. We did have an issue which was fixed straight away.
The kitchen in the apartment is more than adequate for cooking and the gym facilities are good.
On the down side the apartment could do with updating and a refresh some of the furniture.
Christian went above and beyond my expectations & really looked after us. We did have an issue which was fixed straight away.
The kitchen in the apartment is more than adequate for cooking and the gym facilities are good.
On the down side the apartment could do with updating and a refresh some of the furniture.
My experience at Sonder was very positive. The room was very spacious with full kitchen. The kitchen had everything I needed to cook, and during my week I did cook a few times. The customer service was excellent. When I had trouble getting the chrome cast working in my room, they sent someone up quickly and fixed it. I also ended up having a family emergency at the end of my stay and had to check out 2 days early. Sonder was quick to fully refund me for my last two days, which I did not expect at all. Truly a great experience. I would recommend Sonder for anyone looking to stay in FiDi.
Photo's are extremely mis-leading, it looks nothing like as advertised. It's tired at best. I had a 1 bed apartment which was huge but such wasted space. Lamp in bedroom was broken when I checked in and missing a plug in one of the tubs which they did sort. My main issue, aside from the construction noise (which starts pre 8am) is that things are either broken, not entirely clean or just old/dirty. The bed was so hard, the shower pressure was non existent, and unless you took out the plug entirely when showering you ended up standing in 1/2m of water. Sinks drain very slowly. It needs a deep clean, there were marks all over the walls, the skirting boards are not clean, the AC unit is not clean, the windows had hands prints all over the inside. The couch looks old and dirty as does the one throw cushion. My fridge smelt weird/of old food. Really would not advise staying here, you are paying for 2* accom at best.
Excellent experience overall for a spacious place to stay for a family trip to NYC. Sonder was very responsive and provided requested floor stand fans which helped with white noise for the adjacent building construction sounds during the work week. Wall air conditioners worked well in all 3 rooms, though a bit loud at times. Location is great and very walkable to subway, grocery and several points of interest. Building rooftop terrace is very nice with great city views all around.
Very central location. Beds are comfy, full kitchen Two full baths in our room, and the amenities were in good shape! Gym is really nice, with a lot of options. Close to a market, 7 Eleven, Starbucks and many good places to eat as well.
Enjoyed our stay!
Enjoyed our stay!
I wish I never stayed here! Filthy, dusty and v grimy.
Pros:
• Great location
• Nice lobby
• Feels safe and secure
Cons
• The apartment had bugs in the kitchen!!
• The apartment is incredibly dusty.
• Not modern, a refurbishment is needed.
• Bring Lysol, the room isn’t clean.
• The bathroom sink doesn’t drain.
Sonder is a great concept but the quality of their properties and cleaning policy is abysmal (2nd time at a Sonder property). Will not be making this mistake again.
Pros:
• Great location
• Nice lobby
• Feels safe and secure
Cons
• The apartment had bugs in the kitchen!!
• The apartment is incredibly dusty.
• Not modern, a refurbishment is needed.
• Bring Lysol, the room isn’t clean.
• The bathroom sink doesn’t drain.
Sonder is a great concept but the quality of their properties and cleaning policy is abysmal (2nd time at a Sonder property). Will not be making this mistake again.
I was a bit concerned because of some online reviews but actually my stay at Sonder was quite good. I was not expecting such a big, well equipped apartment. Some things were broken or had signs of heavy use, however, this only caused minor inconveniences to us. Customer Service was super patient and helpful. I found the apartment clean and organized. The staff in the lobby were also nice and helpful. If Sonder invests in fixing these broken/damaged things, then this apartment would be a 5 star place to stay, no question about it :). I was not familiar with Sonder but I have taken note and I will definitely try other Sonder locations :)
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