Europcar Car Rental CDMX Reforma

The staff is friendly but very decisive in insisting that you have to buy an insurance which is more expensive than the rent itself, even if this was not communicated when you rented the car online. Our trip costs more than doubled and we would not have chosen Europcar if we would have known upfront. We will not come back.

Providing the digital version of the documents by email took hours, which resulted in not knowing what you actually signed.

The car was in good condition and the return of the car was fine.

I wasn't satisfied with my experience with this company. You have to put down $25,000 USD deposit just to rent their car. You are basically forced to buy their insurance. Even after you buy their basic insurance you still have to have a credit hold of $10,000 USD.

I recommend going somewhere else.

Decent attitude of the staff, managed to get the car in about 45min. What surprised me was the amount of the deposit (2,5k usd for a midsize car). Real fun began in about 2 hours when someone hit our car in the parking lot :) spent ridiculous amount of time on hot line (90prc on hold), but after cca 3 hours managed to get the process done. Despite this event, my deposit was released immediately upon return of the car and credited back to my account in 2 days ! Therefore 4*

I am very well experienced in renting cars abroad. After reading the terrible reviews on this Europcar location, I assumed it was because the renters did not understand that buying a liability insurance policy from Europcar is MANDATORY by Mexican law, so they were complaining about being charged for liability insurance, and I was prepared to purchase the additional TPL/PLI.

What I wasn't prepared for is that they extort you into ALSO purchasing the collision damage waiver, by authorizing the ENTIRE value of the car on your credit card if you decline it. I have a specific Premium rental car coverage through Amex which REQUIRES that I decline CDW from the rental agency. But the rental agency attempted to charge $35,000USD to my Amex as a deposit. And, of course, this grand sum was declined when attempted.

Then they offered me different "tiers" of CDW that would lower the amount they had to hold on my card. I paid an extra $350USD, just so they would only hold $10,000USD on my Amex while I had the car. (Even a $10,000 hold is utterly unheard of.)

I have never...on all 6 continents where you can rent a car...been extorted this way by an international rental car company. I'll be disputing the $350 with Amex, and reporting this location to Europcar...which I have always found to be a trustworthy brand to rent overseas.

DO NOT rent from this location. Stick with Avis or Hertz.

I took video of all the damage that was on the car when we picked it up. We returned the car at the Queretaro airport and there were no issues, and they reportedly released the $10k hold at that time. I'll be interested to see how it all shakes out on my statement after a few days. But the return process at QRO was effortless and friendly.

Disgraceful company.. We reserved a Nissan Xtrail with a 2,5 engine for 2000usd for 10 days. They said they didnt have that one and we would get an upgrade.. They then gave us a Suzuki Ertiga 1.5 lt car (60% price value new compared to the nissan) . The weakest car ever. THIS IS A DOWNGRADE EUROPCAR..!!! No respect for their customers and they lie to your face. I will be sending a complaint and I will NEVER use Europcar again. Don’t use this company..

My recent encounter with Expedia's customer service in Mexico City was an absolute nightmare. From the moment we arrived at the car rental place, it was clear that their level of service was far from satisfactory. Despite booking a car a week in advance, we were informed upon arrival that there were no cars available due to the high season. This was deeply disappointing, especially since we had planned a much-needed getaway to Tepoztlan.

The front desk staff at the car rental place showed little concern for our situation and had no explanation as to why they hadn't contacted us earlier to inform us of the unavailability. When we attempted to reach Expedia's customer service through their live chat, we were met with an unhelpful representative who directed us to an Alamo location that didn't even exist. This only added to our frustration and exhaustion as we wandered the streets in search of a non-existent solution.

After a lengthy and fruitless attempt to resolve the issue with Expedia, we decided to give Alamo a try on our own. Thankfully, we came across Carlos Flores at the Alamo location on Av Patriotismo 69, who was a breath of fresh air. Carlos was kind, understanding, and genuinely cared about helping us find a solution. He assisted us over the phone, secured a car for us, and made the booking process smooth and efficient.

Our experience at the Alamo location was in stark contrast to the deplorable service we encountered through Expedia. The rude and unhelpful attitude displayed by Expedia's representatives left us feeling frustrated and disheartened.

In conclusion, I strongly advise against using Expedia for any travel arrangements in Mexico. Their lack of commitment to resolving issues and the disappointing customer service they provide marred what was supposed to be a pleasant vacation. If you're in need of a car rental, I highly recommend visiting Alamo's Av Patriotismo 69 location, where you will find genuine care and professionalism. My overall experience with Expedia was nothing short of horrendous, and I cannot stress enough how displeased I am with their service.

Expedia doesnt deserve 1 start but I had to put it so I can post this review.

Contrary to all the reviews, most of who did not use Google to research - your US based car insurance is not valid in Mexico, your credit card insurance is not valid in Mexico, and the terms and conditions from Europcar clearly state they do not accept third-party liability insurance… so that leaves you to accept the PLI that all cars come with and then the standard options of LDW, SLI, etc that are always optional. I went with a medium packet, which essentially doubled the cars daily rate, but the last thing I wanna be doing on vacation is messing around with a Mexican insurance if I get into an accident.

There was a $1875 deposit for the car, so take that into account if you are someone whose credit cards are all maxed out.

Cost roughly $166 for the medium insurance and a VW Vento for two days. The car had 66,000 km on it. And was in good shape. I did take over 100 photos of the exterior with my cell phone to verify pre-existing damages.

Have you done a lot of research on what to expect, I did not find anything surprising nor any pressure tactics.

The main thing that I thought was cool was how they did a biometric scan of your face and then the computer compares it against your passport photo and your drivers license for likelihood that the person they just took a photo of the person in those photos.

Overall do your research and after doing it a majority of the reviews are simply misinformed. Watch out for those topes on your travels!

Affordable rates, good cars, and friendly and accommodating customer service. We rented a car with Josue and he explained everything in detail. Helped us select a car. They have manual and automatic transmission. English is spoken here. We rented a compact car for 6 days with insurance for around U$260.00
TIPS:
Just make sure you take pictures of the car in, out and around. When car is returned, if damages were not incurred, verify the area is properly crossed out.