10 Best Car rental agencies in Mexico

Don’t rent from here!! It’s a scam. The price you pay on the original reservation will increase astronomically once you arrive. They somehow cancelled our initial reservation & said if we wanted to proceed with it it required a $14,000 USD deposit.

I am a loyal customer from HERTZ USA as well HERTZ MEX. I rented a vehicle from September 29 to October 04, 2023 and my experience was not the best. When received a rental vehicle oil change light was on I have to detour my destination and make an stop in Queretaro to exchange my vehicle I was told because I’m replacing my vehicle my pre payment for gas won’t be apply unless I leave the gas the same way I received which I agree and fill it up. The exchange vehicle was not in good conditions either but I have to get to my destination when returning my vehicle I was told that because is a different vehicle I have to pay the difference (this review is not about the money, it’s about confidence and trust) they make me pay for the gas when I had prepaid. My vehicle had over half tank. If I were in your shoes, I wouldn't opt for gas prepayment since you'll have to pay for it eventually regardless.

This is a scammers. I paid online 500 usd for car with insurance. When I arrived in place, they said me what I need to pay 1100 usd more for insurance and deposit 5000 usd. This is ridiculous. “Company without hiding taxes HAHAHA. I will not recommend it for no one

Esta empresa ofrece pésimo servicio y son rateros, me pidieron deposito de garantía y llevo más de 2 semanas sin recibir mi deposito, solo me comentan que sigue en tramite.

Horrible experiencia que me hicieron pasar, agende un viaje, pague, aparte, todavía un día antes fui y comenté que si estaba todo en orden, al otro día regrese y resultó que no tenían “vehículos disponibles”.
Les pedí que me dieran una solución, y lo único que me decían era un rembolso, que además tardaría 20 días en llegar.
Arruinaron mi viaje, mi tiempo y dinero que gaste.
La verdad no recomiendo para nada, por qué ni siquiera tienen el tacto de decirte las cosas, es como “no hay autos, pida su rembolso por internet”.
PÉSIMO SERVICIO.

NO HICIERON VALIDA LA RESERVACION, NO TENIAN DISPONIBLE EL AUTOMOVIL RENTADO, POR QUE EN RESERVAS EL SR. GUSTAVO ZAMUDIO COLOCO MAL LA FECHA DE ENTREGA Y POR UN ERROR DEL USTEDES NO SE RESPETO LA RESERVA, CABE MENCIONAR QUE MI RESERVA ESTABA CORRECTA EN FECHA Y HORA, NADIE SE HIZO RESPONSABLE DE LA RESERVACIÓN Y EN EL MOSTRADOR LA GERENTE FUE SUMAMENTE GROSERA Y DESPOTA, NUNCA DIERON OPCIONES, TUVE QUE HABLER CON 4 PERSONAS DIFERENTES PARA QUE ME ENVIARAN UN ENLACE. ES VERDAD LO QUE DICEN LAS DEMAS OPINIONES, ES UN FRAUDE, NO RENTEN NUNCA CON ELLOS.

Read the many comments all mentioning the same problem before renting your car here !

They have copied / stolen several Credit Card information from us. Trying a few days later on multiple occasions to book plane tickets (with Volaris Airlines) and tried to make multiple payments online with our cards (several thousands of dollars)!

Sixt : Stop answering bad reviews on Google, which will keep arriving if you don't fix this mess, and answer our emails containing all details about these cases.

Please read a few reviews before you book here.
In my opinion, this rental agency is a shame and should not be allowed to carry the name « Sixt ».

They:
- Stole credit card information from several of us and bought airlines tickets online with it,
- Charged us double the amount that was promised when we picked up the car, saying they « couldn’t do anything about it », and that we had to contact customer service.

Thanks to this agency, Sixt lost a few clients and will get bad advertisement from us.

Sinceramente me agrado el servicio, tienen muy buena comunicación entre todos los Alamo de la ciudad. El auto muy bien! Quiza si bajaran un poquito el costo de la renta tendrían 5 estrellas pero en general muy amables todas la personas que laboran ahí.

Horrible horrible experience. First the company never sent me a confirmation for my rental and I was stuck at the airport for 2 hours. Once my reservation was confirmed at the counter I was relieved for a short amount of time. By then the attendant was charging me double the price of the vehicle claiming that it was the insurance for it. Mind you the reservation waa already paid in full!!! I had no choice at that point since my children were with me and I didn't want them waiting or walking around anymore. The company is very shady and takes advantage of tourist. DO NOT RENT from here!! They will cheat you!!!!

I booked an SUV 10 days ahead of my arrival to Mexico City to ensure my car was reserved for my family of 5. When I arrived at the budget booth right outside the double doors I went to ask for my rental. To my misfortune the attendant told me that they had no SUVs available and was trying to offer me a compact car which is no way similar to an SUV. I explained to him that no car was going to fit 4- 28” luggage bags and 5 people, so a car was not an option. After about one hour of getting nowhere and requesting a supervisor, which never showed up, I told him to refund my online deposit since they didn’t have any SUV or similar vehicle like the booking said. It’s been a month now and I have emailed budget which they gave me a case number and said they were going to refund my money within 15 days but like I stated, it’s been over a month. Now I have reached out to the credit card company and let them deal with this fraudulent company which from many reviews just offer fake apologies which mean nothing. Hopefully companies like this go out of buissnes along with the unhelpful staff ( wish I had names to post here). Don’t try your luck by booking online with these people. Maybe booking in person is different but I’m good, I have no interest on giving buissnes to this company.

Avoid reserving or renting from Fox. They quote a low rental rate only to surprise you once you arrive with exorbitant insurance rates that are literally 10x the store rental rate. If you say you want to use your credit card’s coverage, then they want to charge your a less exorbitant “insurance declination fee” (it was US$100 per day in my case). Ridiculous.

Worst experience with Check-in. The person there treat you with really bad attitude and arrogant. They treated their deal customer as freak, in his opinion, all customers who took 3rd party deal were A non-gentleman, just takes advantage, each sentence from his mouth obviously indictate, he was look down you. Be cautious, this company never admit the insurance coverage from the webpage's reservation which they claims never take responsibility.
In summary, this is worst car rent company fully with pride and prejudice.

Do yourself a favor and just don’t rent a car from them. Also the return address they give you is incorrect, the return is europacar

I reserved a 15 passenger vehicle, worst experience ever, really really dirty and seat with holes and smells really bad, I try to rent in another rentalcar but no luck, so I have to take it, I should not lots of mechanical problem shakes really bad the engine , I called to report buy they blame to Mazatln office and nothing to do,
Sooo upset
Please don't ever try to rent at Budget you will suffer so bad !!!
I have pictures of the trash van !!!

I had a good experience with Hertz until I saw that they charged me double for the rental. I was told by the agent at the desk that I can put the deposit on one credit card and use a different credit card to pay the rental fee. When the car was returned I was told that wasn't possible, that they had already charged one credit card, but the card that the deposit was on, will have to be charged for the full amount. They said they would refund the original charge within 3 to 5 business days. After 10 business days I contacted Hertz and they told me I needed to fill out a form online in order to request the refund. Hertz employees clearly made a mistake and after two of them gave me false information, they are still requesting I fill out forms in order to get the money back. They were all nice when I spoke to them, but clearly don't know how their own policies work.

We were there 1 month ago and employees were nice enough. Check in did take about 40 minutes. They charged me $40,000 as a deposit since I had already purchased insurance through orbitz. I put my credit card down, and this is the only place I used my credit card while in Mexico. 1 week and a half later my credit card info was stolen to purchase air flight tickets with Volaris. From now on I will not be using this rental car. Go somewhere else even if prices are higher.

Also, take the time to check the car with them. Pay attention to all details. They hadn’t marked scratches, or cracks until my husband pointed out all the details they hadn’t put down on the check-in paperwork.

I made my reservation with American Airlines in the United States just days before arriving in Mexico, but as soon as I got there at Budget I got so disappointed and almost angry with Budget mexico.
Budget Mexico City threatened to not accept my US Driver License by telling me that I needed to have a Mexican DL to rent with Budget and also Budget Mexico refused to accept my reservation refusing to accept the car insurance I purchased online with American airlines, instantly they rejected my car insurance and they forced me to buy a new car insurance.
Not sure why Budget Mexico is committed SCAM with US customers.

Excelente servicio tanto al retirar como al entregar. Y la unidad en Excelentes condiciones

So I reserved a car here through Priceline. I was aware I had to pay 10k pesos for the car upon arrival. We got to Mexico City to pickup the car and was charged $499 charged onto my credit card. We had the car for 1 week, and also took the car to another state in Mexico to visit. A positive was that we were upgraded to a larger SUV free of charge so they say.
They picked us up promptly and took us to pickup the car at car rental place. They inspected the car and we also took pictures just in case. We had a good experience with the car. However, I was told by the rep at the Front desk that the $198 we paid to Priceline was only to reserve a car for us upon arrival.
And that it’s better to reserve the car upon arrival to the airport. Ummm what?! Also, it took us about 1 hr and 30 minutes to fill out all the paperwork. So for us with a small toddler, that is a major con. Especially after a long day of travel.

Terrible - 5 stars if I could
Rented us a car with a speeding ticket on it
It got locked up and we couldn’t get through to customer service for hours. They said they would call back in 30 mins and didn’t. Missed our whole day trip and the customer service from there was terrible and the guy in the airport booth got super rude when we tried to negotiate a refund. So many more things to say but im tired. Just Stay away from this company. Ended up going to EuropeCar which was wayyyy better.

After booking through Holiday Autos which seem to be an aggregator for rental cars worldwide I unfortunately chose a car from Mex. Upon arrival they lied not to have my booked car available and to come next day when price will be higher?! Most likely as the price online through holiday autos was at better rate they selectively decide if to value the contract through a reseller. Just be alert of their scammy practices!

Do Not rent from Thrifty. Our car was not available because of "damage". Wanted to put us on a waiting list. We decided to cancel the reservation. They said they canceled it, and gave a "cancel code", that apparently meant nothing. We had to call the corporate office in Mexico City, who sent a link, to fill out, then and email, then another online page to fill out. All in Spanish. I think this is all a gimmick to make things difficult and take foreigners money. Fortunately my wife is from Mexico and speaks fluent Spanish.

DON'T FALL FOR THE CHEAP PRICE. THEY WILL CHARGE YOU WAY MORE WHEN YOU TRY TO GET THE CAR
Horrible experience!- Professional Extortionists!!
I echo all the comments below. This company does not abide by what other companies like Kayak and Priceline. These companies should not work with Mex Rent a Car because it EXTORTS foreigners. I was told by the first lady that my car was given away because I came too late, but they have to keep a vehicle that you pay for, and I can not control the airplane, and they know that. I argued with her because she said that all they had were cars that were over one hundred dollars more. I kept arguing, and she finally told me to come back in 30 mins when a vehicle that was the amount I paid for would be available. I came back, and she was GONE. A new guy, Rudolfo, told me that his colleague was wrong and that I had to pay for an even more expensive upgrade. After much arguing and frustration. I walked away and made a new reservation because it was cheaper than his price. When I returned with the new reservation, he told me that he could not honor it and that Priceline was wrong! This company is a joke. I had to pay, but I will get my money back. This company should not be allowed to work in the airport; they are extortionists.

Worst service ever

It takes them about 2 hours to give you your car and about 2 hours to return it. If they are busy they don’t even acknowledge you. They have no sense of urgency. returning the car there is no one the place is not busy and they still take about 2 hours. If you have a returning flight make sure to give yourself 3 hours

Worst customer service in Mexico!
We were forced to pay for the most expensive insurance or the mileage would be limited.
Downgraded after prepaying .
Stay away from this people

I reserved a car for $228 for 6 days on Expedia, it says liability included. When I got there , they said that we have to buy collision for $200+, I can’t use my credit card rental car insurance unless I can show them a letter from the bank with my name on it to prove it. Rip off and a lot of hidden fees!!!

Pésimo servicio en terminal 2, llegas confiado de que tienes una reservación ya echa para que te digan que no tienen el vehículo pésima actitud hacia el cliente no merecen ni una estrella… los supervisores sin moverse ni ofrecer ninguna solución…ni se estresen reservando por qué será un mal sabor de boca cuando lleguen por el “auto rentado”

Do NOT go to Firefly (Hertz) in Mexico City. They're blatant thieves. We specifically booked an SUV for our trip, and when we arrived their they said it was no longer available even though there were 4 cars of the exact same model just parked there. When we asked for alternatives, they said they only had another SUV option which was $300 more expensive. It actually started at 600$ more expensive but through negotiations (yes just like at a flea market) they dropped it to 300$. Terrible car hire company. Do not recommend it to anyone.

Beware of the Fox Rental Car scam. This is how is works: You reserve a car on their website thinking you got a good deal. But when you arrive to pick up the car they insist that you buy expensive insurance to cover the car and there is nothing you can do about it. They won't accept credit card insurance and they won't accept American Express Premium Rental Car insurance. They get you in the door with what looks like a great rate but then insist that you buy insurance for $40 per day. Don't fall for the scam. Better to get your car elsewhere.

I would give negative starts.
We rented a car (biggest category available) and pay with more than one month in advance via their page. We called their phone line and everything was okay.
We received the proof of payment via email and everything was settled.
3 days prior to our arrival, we called the company and everything was settled to pick up the car.

The day of our arrival, when we arrived to pick up the car, they said that they did not had any cars available.
Even though online they were still available.
The guy was actually handing of cars to other clients in front of us!

Then they told us that in that same day, five hours later, they might have a car but it was more expensive than ours because it was bigger (we have showmen then our reservation that our was the biggest model so no possibility of that being true)
They told us that we would need to pay around 5000 pesos more and a deposit of 45000.

After one hour we agreed on paying a bigger deposit and the car was not available anymore.

They told us that we couldn't be refunded in cash but to make a complaint via website and that the total amount would be refunded to us within 2-7 days.

More than 3 weeks have passed and no money. We have called and no solution "just check the page they say"

Contacted them again (one month passed)
Still no refund and nothing in the page.

We find a complaint in PROFECO and are waiting for a legal action.

DO NOT RENT WITH THEN!

They literally have stolen our money!!!!!!!!!!!!!!!

What a scam! They don't give you a car if they think your rental price is too low. Liars!

15.00 Came into the office and did the paperwork to make the deposit payment
15.05 Machine for payment doesn't work
15.10 Tested my creditcard at another store and checked available funds
15.15 Suddenly, my car was not available anymore
15.20 They did have cheaper models available
15.30 Decided to go with the cheaper model
15.35 Suddenly, no cars were available and no one was returning a car today.