Concentra Urgent Care

To be fair once called the staff was excellent and did a great job. However, I waited weeks for a day where I could have the first appointment at 8am. The doctor didn’t show up on time and I was called back at 9:22.

Although it was a very busy Monday morning, the entire staff were extremely professional, helpful and friendly.
Cheers to the Concentra Team for having such an outstanding and positive attitude, on what was probably a stressful day!

It’s good to see you when people smiles at you and they call by your name and they are very efficient, believe it or not a smile it makes you feel comfortable when they call by your name it makes you feel you being respected and their efficiency It makes us understand that you serious about your work.
Overall, I encourage you, do not change the thing!

My experience at Concentra was okay it was just a long wait for the doctor to come in the room. Other than that it was smooth. It was very pack that day. Also the system went down and it took a while for me to check in. The staff did very well even tho the system went down and they was packed all day. They all got the job done. Yes I will continue services with Concentra and recommend them

NOT THE BEST EXPERIENCE, but great customer service from the manager Amado. The receptionist made a mistake with my order. I explained I had 2 different orders from 2 different companies that I’ll be working with, and since this is unusual I made sure I told them ahead of time so they prepare for it, however the didn’t take that into consideration and after 2 hours waiting I decided to talk to Armando. Explained the situation and Armando also explained that this is unusual and found out the error and he, himself, handle all of my tests after that. He was very calm with me, even when I told him I was getting frustrated after those 2 hours waiting. He did my drug screen, set me up for my blood work and physical and organized the time so I was able to do both orders with no any other delays.

More managers like him please. He was so busy, and this office is extremely busy but I’m thankful for Amado

I’d definitely recommend this office

Time in with no appt: 1100
Time they called me in: 1430
Time leaving the office 1630

I was made to wait for 4 hours to see a doctor. No one noticed my presence in waiting area. Very poor communication skills and no respectful interaction. I was polite and patient but I was not sure if thats how the front office works in your business.

The wait time is insane!! I understand if I was a walk in but I waited 2 and a half hours when I had an appointment.. then they put me in the room, had the doctor come in and treat me. he said I needed a shot and was good to go. That'd be fine except I waited another half hour for a nurse to come give me the shot.. THEN I had to wait another 20mins for the paperwork.. to top it off, they gave me meds to go home with that I had to wait another 15ish mins at the front desk for. Everyone was nice and attentive when they DID see/treat me but otherwise, set aside a whole day if you need to come here.

Staff was really friendly and the doctors and specialists who were in charge of my tests were awesome. I could have given 5 stars because this Concentra is way better than the one I visited last year. One star is missing due to the fact that I had to get out of the waiting room where I was supposed to have an ear checked, just to get the attention of someone. I waited inside that room for about 25 minutes. Once I stepped out a nice lady told me the doctor will see me in a few and this time that was accurate. A minute later the doctor got in the room and got the exam done.

Really nice staff.! 👌