At a glance
Rating breakdown
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5 ★33%
-
4 ★15%
-
3 ★7%
-
2 ★4%
-
1 ★41%
Quick facts
- What is the rating of Capital One Bank?
- Capital One Bank is rated 3.0 out of 5 based on 27 reviews.
- Where is Capital One Bank located?
- 336 Pennsylvania Ave. SE, Washington, DC 20003, United States
- How can I contact Capital One Bank?
- Phone: +1 202-543-2510 · Website: locations.capitalone.com
I deposited 2 checks this morning and they said they didn’t have records on file… Had file a complaint with corporate!!! definitely will not be using this ATM machine again
Something is always wrong with this place. If it’s not the atm outside, it’s the system inside, etc. friendly staff however
I was a Chevy Chase Bank customer when Capital One took over. They have the WORST customer service ever, and their services SUCK! THEY LIE LIKE A RUG, TO YOUR FACE, OVER AND OVER AGAIN! ATM has been partially functuonal for almost two (2) months now, and everytime you inquire, they say, "Oh, I was not aware that the ATM was not working"......LIARS! You dont know that it has been partially working or not all for almost two (2) months? Seriously? Everyone, do your self a favor and find another bank, who at least cares about your banking concerns.
Worst Capital One bank branch ever! Manager or banker was sitting in front and talking on the phone for 15 mins while people wait in line. Also sent me away saying I don’t have an appointment. They were no body in there. Their system don’t have available time slot next 6 months. Lazy bank workers and useless manager. Close the branch if you won’t serve your customers.
Baits customers with false deposits from bankrupt companies with their capital one 360 product, customer service verifies the deposits as legit over the phone, stating that they are from your regular depositor despite what the description says, then abruptly reverses the deposits a week later, and profits off the overdraft and interest charges. I can't wait until this fraud is exposed.
Hi I called today to replace my lost at home credit card. I asked the representative not to block the current card while sending the replacement. They did completely wrong blocking the card + I had to wait over 30 minutes and been asked the same questions over and over. This is terrible service. Plus I cannot customize the design of the card, which almost every financial institution offers to do and it’s quite easy.
You won't be able to access your account. About 3 weeks ago Capital One had an "issue" where internet access was not available. At least 4 hours of multiple calls, endless transfers, and research still no access. Reached out to the guy that opened my account in the branch, his response is for me to come to the branch. Why? So that the two of us can stair at the error I get on the phone/laptop?
The bank is incompetent, every call is at least 15 min wait. Wells Fargo is in the next block. Stay away from amatures.
The bank is incompetent, every call is at least 15 min wait. Wells Fargo is in the next block. Stay away from amatures.
One of a few service locations still available on Saturday until noon. The bank is within walking distance to the Capitol and other federal buildings. Street parking only is available. The handicap ramp access is great. Upon entering a seated representative welcomes you from behind a large desk. Behind that wall is the banking area.
The staff is friendly, attentive and greets many return customers as if they were old friends.
The staff is friendly, attentive and greets many return customers as if they were old friends.
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