Express

I was working as a sales associate for almost 4 months. Until, like 2 days ago I realize I was fired for no reason nor a heads up by Lucy Williams. Like all she had to do was let me know the reason as to why she did what she did but apparently the “suit fits too big on her”. I was informed by someone else that was not her. I realized something was wrong when I couldn’t log in to my work portal after several tries. I even texted her letting her know my issue as well as if she could tell me the days I worked to show up but she had already blocked me. The job is great Aint complaining. However, my main manager Lucy Williams does not have the capacity nor the capability of being a MANAGER. Lucy Williams lacks a lot in PROFESSIONALISM, INTEGRITY, LEADERSHIP, COMMUNICATION SKILLS. She would literally hire anyone on the spot without even training them ( I’m one of them) just for her to complain when things weren’t done the proper way. Like how would she expect everything to be perfect if she didnt even train us??? I had to learn how to do things like navigate cashier and using certain apps to find inventory by myself and other workers. She would also take me off the schedule without even telling me; lack of professionalism for “someone her age”. There was this one time where this customer was trying to purchase a pink suit and Lucy was trying to prevent her from purchasing it because it was apparently on “hold” for her to buy it. The item was never on hold it was placed on the 60% rack for sale; I was there. She was later blaming employees about them putting it there, when no one had nothing to do with it. She lacks communication skills. She is very rude to customers and talks rudely about customers on their appearance. Always has something to say about customers. She also only enforces rules when the district manager is visiting. She is one of the main reasons this express is closing down.I am not surprised on the reviews I found here.

All the employees here were so nice and really cared about helping me find the outfit I was getting for a wedding! Shoutout to Lucy and Stephanie for all the great customer service!

I have been a regular customer of Express for 20 years. This was my first time at the Lincolnwood location and the customer service was absolutely horrible. I had an online return that stated I could return in-store. When trying to return, the associate Alex kept interrupting me saying I couldn't return the items and wouldn't listen to me explain and ask more questions as to why they wouldn't accept. Her and the manager at the store then would continue to have a conversation as if I wasn't even there while I was still trying to inquire as to why they wouldn't accept the return. I have never had such a rude, dismissive experience. I then drove over to the Old Orchard location and Lupe was amazing! Accepted my return and knew exactly what to do. It was like a twilight zone in the Lincolnwood location. I will never go back to that location, and based off all these reviews, that location should be shut down or the staff should be replaced. It almost made me give up on my Express shopping until I went to the Old Orchard location and had a wonderful experience.

Alex helped us out right before the store was closing and was graceful . The lady and a younger associate were patient and efficient also. Overall, smooth experience and helpful staff . 👌

Express offers great styles. But lately, things seem to have gone downhill with customer service. I had multiple in-store experiences where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the Lincolnwood Town Center store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned to the Schaumburg location weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!

Stopped in Express last week. I was looking for a few items for my wife as we were going on vacation. The Mgr Lucy Williams and team were very helpful and knowledgeable about product. Presented a few pics of the type of style and Ms Williams made it happen! Great job. Will return.

Very rude staff - namely just one lady with long black hair. I saw a nice dress and took one from a rack that had many dresses. A lady who works here came up to me and said "did you take that from that rack?" I said yes. She immediately looked annoyed and said "please don't do that". I apologized immediately. I asked where I should get the dress from instead. She pointed to another rack I hadn't seen. I apologized again and started to look at that rack. And then she quipped "you took the dress from the display rack". I apologized and said "I'm sorry I didn't know". She said "obviously" with a rude tone. All of this happened within moments of me entering the store and shopping. I'm not sure why she was so rude - I don't know what's going on with her life, but it's clear she's not a kind person. I did h like her service so I left without continuing to shop or purchase.

I’ve been to this location several times and have had good experiences. Today, I came first thing in the morning to make a return. The employee, Lucy, was so incredibly unfriendly. It pained her to even make eye contact or say hello to me. So rude. The whole interaction left a bad taste in my mouth. Don’t bother with this location. Just go to old orchard! If she is in a management position, I’d reconsider.