Gucci at Toronto Premium Outlet

Sales associates, except for one, were too busy chatting instead of working. In addition to that, slim pickings of inventory. It truly is an outlet, a far cry from Gucci's boutique shopping experience.

This place has the best collection of all gucci outlets. I’m pretty impressed. Friendly staff, best prices, and unbeatable prices. I’m from Boston and we also have gucci outlet here too. To be honest I’ve been to ones in livermore Cali, yeoju Korea, wrentham ma, woodbury Ny etc and this one in Toronto has the most items. This place has the best sales out of all the stores here in this mall. Especially, the staff members are super nice. When you are there, you should ask for Amel. He went above and beyond to help my mother out who just came from Korea to visit. He knew what she liked after explaining her style. He went to the back storage and pulled five or six of the best ones for her with the unbeatable prices. He literally made everything so easy. He was super friendly and walked around with us and gave my mom the best choices with the prices. If there was good sale, he would point them out and told her his opinions on the items for her. He was really amazing. We left the store and came back to purchase more just because we got the best service from Amel and this store was beating all the prices of all the stores in this mall. Amazing ! And thank you gucci staff especially Amel for helping my mother out. We are pleased and impressed.

I went to this location today to exchange my gift.The girl at the security asked us to wait.however she let others in. Me and my friend felt so humiliated. I don’t know why she did that.I do not want to exchange my gift now and will never ever buy from Gucci. I think probably we were not dressed as good

Think twice before you buy anything here.
I bought a wallet here for my dad’s gift, went back after a week to exchange it for a smaller wallet to find out that I can only exchange it for items that are more expensive. The wallet he wanted was $25 less, which they said no store credit can be given for the difference, so I said I’ll just give it up since there is nothing else I want to buy from the store. Guess what? that’s not allowed. Either I have to buy something else to make up for the difference, or exchange it for something more expensive by paying for the difference.
What kind of cheap sales tactic is this? Sad branding for Gucci. We ended up buying a ridiculous pair of socks we don’t need to make up for a difference+@.

Mid age Asian lady working there should work for the government , she was rude and nasty. Has no customer service at all. Maybe switch her position to a janitor so she doesn’t need to work with customers.

Yan is the worst luxury seller I've ever seen. When there was a discount season, she released some special clothes, but when we tried to contact her, there was no reply, for one hour, two hours, three hours, seven or eight hours, we tried to keep sending messages to her, but still couldn't receive any response , and she kept releasing new products. I can't believe there's no response time for tens of seconds. Some customers could get her reply, while others could not get any reply, and we could only watch the clothes being ordered empty. She never replied to the customers in the order of contact, only replied to those big customers that she felt needed to maintain. In her eyes, there was no respect at all, and she packaged herself as busy. The rule is not to keep the goods, but she still keeps the goods for her loved customers (customers did not pay or keep the goods), I don't know how she did it. In short, her sales method really let me feel very disappointed, without any respect and fairness.

I was greeted and assisted by Rebecca who was extremely professional yet personalized and attentive from start to finish. She listened to the style I wanted and let me see the bags and wallets as many times as needed to make sure I picked the right one. Definitely will return for future purchases!

The door man was polite and courteous. there was another gentleman who was very kind and he even let my mistake of showing him a ysl bag we both a good 🤭

stuff is nice if you can afford it 😂

not good for your wallet.