Supermarket chain for fresh British produce, groceries & baked goods, including store-brand items.
At a glance
#2 of 9 Grocery stores in Malvern #2 of 9 Supermarkets in MalvernLocalGuideWorld score: 4.29
Rating breakdown
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5 ★60%
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4 ★24%
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3 ★8%
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2 ★3%
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1 ★5%
Quick facts
- What is the rating of Waitrose & Partners Great Malvern?
- Waitrose & Partners Great Malvern is rated 4.3 out of 5 based on 513 reviews.
- How does Waitrose & Partners Great Malvern rank in Malvern?
- Waitrose & Partners Great Malvern is #2 of 9 Grocery stores in Malvern by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Waitrose & Partners Great Malvern located?
- Graham Rd, Edith Walk, Malvern WR14 4WR, United Kingdom — 1.4 km from the center of Malvern.
- How can I contact Waitrose & Partners Great Malvern?
- Phone: +44 1684 560007 · Website: waitrose.com
Have shopped at Malvern branch for years. The building needs a good clean up outside, it's looking tired and grubby.
I, like many are put off by the self service checkouts appearing. It's all very well becoming more efficient and automated but where is the personal touch other than when the self service red light comes on? I'm not sure it's a change for the better. 3 stars this time, sorry.
I, like many are put off by the self service checkouts appearing. It's all very well becoming more efficient and automated but where is the personal touch other than when the self service red light comes on? I'm not sure it's a change for the better. 3 stars this time, sorry.
The new self service checkouts are terrible. The bagging scales are too small for more than one bag. I like to put meat in a separate bag. There is no weighing scale any more. You have to leave the terminal to use a separate scale. Not happy at all, why change something that worked okay?
This store has great quality products, they might not be as cheap as other supermarkets, but I find that the goods are fairly priced considering the quality of what's being sold.
Love Waitrose produce usually. I have always looked forward to jersey royal potato season. This year sorry to say they are horrible. No way taste like a genuine jersey royal. Have tried loose and bagged ones....both ended up in compost.
Decent, but needs some improvements.
Went in a full hour before closing. The cheese counter looked open and there was a staff member there, but she said they were closed so I couldn't have a piece of already-cut-and-wrapped cheese.
The front of the store was full of the plant shelves from outside, so I couldn't leave the store easily as other people checking out were blocking the strip of remaining space with their trollies. Not their fault of course - entirely on Waitrose for putting all those shelves in the walkway an hour before closing.
Also, the flooring needs replacing, the ladies' loo is pathetic, and the car park is very badly designed.
The food is generally good though, and all the cashiers are delightful.
Just make the shopping experience more pleasant, please!
Went in a full hour before closing. The cheese counter looked open and there was a staff member there, but she said they were closed so I couldn't have a piece of already-cut-and-wrapped cheese.
The front of the store was full of the plant shelves from outside, so I couldn't leave the store easily as other people checking out were blocking the strip of remaining space with their trollies. Not their fault of course - entirely on Waitrose for putting all those shelves in the walkway an hour before closing.
Also, the flooring needs replacing, the ladies' loo is pathetic, and the car park is very badly designed.
The food is generally good though, and all the cashiers are delightful.
Just make the shopping experience more pleasant, please!
Good but needs some improvements; The quality of food is overall very good and most prices are reasonable, although they have soared recently. The cheese counter is great and I am a regular customer there but very rarely I get served straightaway. There often seem to be lack of staff at the counters and couple of times I had to wait for more that 10min for someone to appear and serve me - that despite other staff wondering around. Customer service is very good and things get sorted straightaway, including order collections. Self service checkout machines often show errors and it is not always obvious to the personnel that customers need assistance.
I had a terrible experience here a year ago when I was doing my Christmas shopping a year ago. I was shopping with my grandmother, when I stepped away to look at whiskeys and gins to purchase for gifts for family and friends when I was approached by security and began to be questioned about why I was there and accused of stealing following which I was told that I will be escorted to the checkout with what I was holding or I will be asked to leave. The experience had left me quite upset and frankly not at all what I would have expected. I would like to say a thank you to the other 90% of staff who work here and are absolutely lovely.
We have been regular customers at Waitrose, in Great Malvern, for many years. The outside of the building is very scruffy now and needs a lot more maintenance. The staff are great and always helpful. We will be avoiding the self service checkouts.
I have asked many times if the missing tree, on the car park, can be replaced but to no avail.
I have asked many times if the missing tree, on the car park, can be replaced but to no avail.
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