Hub serving the Northeast & offering direct rail service to the city of Boston.
At a glance
Rating breakdown
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5 ★54%
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4 ★24%
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3 ★10%
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2 ★4%
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1 ★8%
Quick facts
- What is the rating of Boston Logan International Airport?
- Boston Logan International Airport is rated 4.1 out of 5 based on 35,031 reviews.
- Where is Boston Logan International Airport located?
- East Boston, MA 02128, United States
- How can I contact Boston Logan International Airport?
- Phone: +1 800-235-6426 · Website: massport.com
This airport was okay. Although it is clean, has nice air conditioning, and looks pretty modern, we have two main complaints about the airport.
First, we were let off at terminal E, and had to get to terminal B for the connecting flight, but there wasn't really any info or direct ways of finding out how to get to the other terminal without asking for help. The directions and signs weren't very clear. We ended up needing to walk from one end to another, about a 25 minute walk, plus going through security again.
Second, there elevators and floor escalators weren't working!! There were several that were broken! And the walk across the terminals was very long!
Other than these two things, the airport is decent. But they really sound improve some of these things.
First, we were let off at terminal E, and had to get to terminal B for the connecting flight, but there wasn't really any info or direct ways of finding out how to get to the other terminal without asking for help. The directions and signs weren't very clear. We ended up needing to walk from one end to another, about a 25 minute walk, plus going through security again.
Second, there elevators and floor escalators weren't working!! There were several that were broken! And the walk across the terminals was very long!
Other than these two things, the airport is decent. But they really sound improve some of these things.
I am giving this a 5 star just from the food offering perspective after spending nearly 6 hours at Phoenix waiting for my connection. It’s 5am stepping out of terminal A. It’s a familiar scene .. a long line in front of Starbucks… people eating at legal seafood… Wolfgang Puck not too far away. Getting to the rental car center was easy. There are plenty of signs telling you where to go. Also plenty of people to ask for help at 5:00 am. … and very clean all the way.
I had a positive experience at Logan Airport in Boston overall. The facilities were clean, and the staff was helpful. However, I did encounter an issue with the water bottle filling stations in terminal B, as they were not working during my visit. This was a minor inconvenience, but it would have been nice to have access to that amenity. Other than that, everything else went smoothly during my time at the airport.
There's no Clear check in at Terminal B, confirmed with TSA. Pre TSA moves quick so no big loss
For you Amex Centrion members time to opt over to the Chase Sapphire.
The Sapphire lounge is conveniently located between terminal B and C by Spirit airlines (yikes).
You can walk between terminals after you have cleared TSA. Time to get those steps in.
There's a lot of restaurant options to pick from which ever terminal you're at.
For you Amex Centrion members time to opt over to the Chase Sapphire.
The Sapphire lounge is conveniently located between terminal B and C by Spirit airlines (yikes).
You can walk between terminals after you have cleared TSA. Time to get those steps in.
There's a lot of restaurant options to pick from which ever terminal you're at.
For a big airport it is clean and airy.
It seems to have enough bathrooms places
to buy snacks and small gifts, restaurants and coffee shops. I spotted Starbucks and Dunkin Donuts place at a terminal B. Landing over Boston is a gorgeous view.
It seems to have enough bathrooms places
to buy snacks and small gifts, restaurants and coffee shops. I spotted Starbucks and Dunkin Donuts place at a terminal B. Landing over Boston is a gorgeous view.
I used Logan airport for connecting flight from Europe. The passport check was smooth with different lines for US citizens and other and also people with mobile passport control . That was good. Getting luggage and give it to next flight after custom control was not good. Poor signage from when you get up our luggage to the point that you deliver luggage to the staff. You come out and it is confusing you don’t know where to go.
There is a pedestrian walkway from terminal E to terminal A overall good signage here. Bathrooms weee clean. Power stations to charge were scarce and not convenient,
There is a pedestrian walkway from terminal E to terminal A overall good signage here. Bathrooms weee clean. Power stations to charge were scarce and not convenient,
Cons: This is an extremely busy airport. When I was preparing to fly out, TSA was insane. It took an hour to get through, and there was a lot of confusion for myself & others as to where the line was because it was bleeding into airline check in lines. When I arrived back at Boston, I flew into a different terminal, & had a very difficult time finding the parking garage where I parked my vehicle. I took the shuttle, & it took quite a while to get from Terminal B to Terminal A. I parked at the airport for 4 days & was charged $190.
Pros: The takeoff & landing at this airport were beautiful as you’ll fly over the ocean. I was able to see sailboats & lighthouses. Although I got lost finding my vehicle, I was able to call for help w/ a posted phone number & a van picked me up & rode me around until I was able to find it. The man who drove the van was so kind & patient w/ me.
Pros: The takeoff & landing at this airport were beautiful as you’ll fly over the ocean. I was able to see sailboats & lighthouses. Although I got lost finding my vehicle, I was able to call for help w/ a posted phone number & a van picked me up & rode me around until I was able to find it. The man who drove the van was so kind & patient w/ me.
Boston Logan airport terminal B is one of the neatest airport I have seen. Plenty of restrooms and drinking water station. Lot of restaurants and bars that offer multiple cuisines. I spotted two Starbucks, 1 Dunkin’ and 1 Pete’s coffee. They have a nice play area for kids. There is plenty of comfortable seating at the gates with charging points. There are Atm machines. Security checking was slow but diligent. They even have a place to shine your shoes. Very impressed by this airport. The best feature however was how easy it was to get to the Uber pickup point after you get off the flight. If you do not have baggage you are just steps away. The design is fabulous.
Nice airport.. We were delayed so I got a chance to walk around. Of course tons of Hudson news, and Starbucks.
This is arguably the best airport I've ever been to in my global cosmopolitan travels. The flow of human traffic is so professionally managed and augmented by the Massachusetts people themselves. Like their highways, people here respect merging and each other's space and dignity. I really loved how there were outlets for charging everywhere. The bathrooms are clean and properly stocked with air dryers if you're afraid of touching something. This is a great launching place to cross the Atlantic or get back to Los Angeles.
The American Airlines terminal is full of high quality restaurants and bars. The security here was so professional and kind. It made me feel safe. Great experience. I can't wait to come back because it means visiting my daughter at Boston College also! btw, try to steer clear of Four Points Marriott Newton, not cool.
The American Airlines terminal is full of high quality restaurants and bars. The security here was so professional and kind. It made me feel safe. Great experience. I can't wait to come back because it means visiting my daughter at Boston College also! btw, try to steer clear of Four Points Marriott Newton, not cool.
It's my second time visiting Boston. This time it's quite adventurous at the airport. Overall, the airport is clean. Women bathroom is clean somewhat. Security screening line is long but moving faster than SEA-TAC airport. Rental car counters are so difficult to get when it comes to catching blue bus to get there. Someone like me got lost in between but finally made it there. 😁😅
Overall experience is good. I'll update my review later on if anything changes...
Overall experience is good. I'll update my review later on if anything changes...
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Nearby Places
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The Lounge
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Boston Logan International Airport
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Logan Airport Terminal C
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United Club
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Air France Lounge
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Lufthansa Lounge
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British Airways Lounge at Logan Airport
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American Airlines Admirals Club
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Virgin Atlantic
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Logan Airport Terminal A
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