At a glance
#3 of 5 Lounges in Mascot #3 of 6 Travel lounges in MascotLocalGuideWorld score: 4.10
Rating breakdown
-
5 ★47%
-
4 ★30%
-
3 ★12%
-
2 ★4%
-
1 ★7%
Quick facts
- What is the rating of Virgin Lounge?
- Virgin Lounge is rated 4.1 out of 5 based on 3,684 reviews.
- How does Virgin Lounge rank in Mascot?
- Virgin Lounge is #3 of 5 Lounges in Mascot by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Virgin Lounge located?
- Keith Smith Ave, Mascot NSW 2020, Australia — 0.1 km from the center of Mascot.
- How can I contact Virgin Lounge?
- Phone: +61 136789 · Website: virginaustralia.com
Really can't recommend.
I bought a single visit pass, as I had about a 2.5 hour wait in Sydney. Virgin had cancelled my connecting flight, as they take no responsibility for keeping to a schedule.
The lounge facilities and food aren't worth the cost, but I needed somewhere semi-private to catch up on work.
I was carefully watching the board and listening for announcements, as my flight was delayed and delayed and delayed. When the lounge finally announced the flight, I went straight to the gate, only to find it had closed, if missed the flight and I'd lost my ticket, no refund for you. They'd been paging me, but of course "Virgin do not play public announcements for passengers in the lounge. Even when they know full well that you are in the lounge."
There was even another guy in exactly the same position, a platinum velocity member who'd make the same flight hundreds of times, who had never missed a flight before.
So beware:
Virgin take no responsibility for the announcements in the lounge.
Virgin take no responsibility for the gate status displayed in the lounge (which never showed "boarding" for my flight).
Virgin take no responsibility if you miss your flight as a result of their (in)actions. It's all on you.
Virgin take no responsibility for.. anything really.
I'd have been far better off NOT going to the lounge, with better food, drink, seating, better pubic announcements, and far less out of pocket.
I bought a single visit pass, as I had about a 2.5 hour wait in Sydney. Virgin had cancelled my connecting flight, as they take no responsibility for keeping to a schedule.
The lounge facilities and food aren't worth the cost, but I needed somewhere semi-private to catch up on work.
I was carefully watching the board and listening for announcements, as my flight was delayed and delayed and delayed. When the lounge finally announced the flight, I went straight to the gate, only to find it had closed, if missed the flight and I'd lost my ticket, no refund for you. They'd been paging me, but of course "Virgin do not play public announcements for passengers in the lounge. Even when they know full well that you are in the lounge."
There was even another guy in exactly the same position, a platinum velocity member who'd make the same flight hundreds of times, who had never missed a flight before.
So beware:
Virgin take no responsibility for the announcements in the lounge.
Virgin take no responsibility for the gate status displayed in the lounge (which never showed "boarding" for my flight).
Virgin take no responsibility if you miss your flight as a result of their (in)actions. It's all on you.
Virgin take no responsibility for.. anything really.
I'd have been far better off NOT going to the lounge, with better food, drink, seating, better pubic announcements, and far less out of pocket.
Virgin Lounge in Melbourne at 12noon Wednesday 12 June - customer service at buffet and order taker for coffee were not friendly. Looked like they didn't want to be there. Food was minimal. A pasta dish and rice dish. Thai creamy soup. Snacks. Only apple crumble slice for dessert. The service/buffet area looks deserted, just empty and sparse.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.
Definitely a step above the Melbourne airport lounge. They seem to have more staff here so there isn’t the constant detritus of dirty plates and glasses that you see in Melbourne. Offers a good range of food, the usual wines / beers / cider as well as coffee and soft drinks. Definitely worth visiting if you’ve levelled up in status with Virgin.
The Virgin Lounge at Sydney Domestic is a great no frills lounge that serves multiple choices of domestic craft beers and wines. It serves decent food and have workstations for the traveling executive.
Commendable but I think the Virgin Lounge at Melbourne is better.
Commendable but I think the Virgin Lounge at Melbourne is better.
Not too bad. Is extremely full at times and they open the upstairs area to help. Food selection rarely changes which is disappointing especially being a regular visitor. Overall though a decent domestic lounge.
I held Velocity Silver Status Membership this year, and used the second of my two included Lounge passes this afternoon before travelling back home to the GC.
Access to Lounge extremely easy as entry located on the right immediately after Security. Straight up Donna on Reception was warm, professional, friendly and welcoming. Thanks Donna!
On entering saw an extremely busy and full Lounge (understandable being late afternoon Friday). I eventually found myself a little table for one and for the next 2 hours enjoyed the comfort of the Lounge, and also some food and a glass of sparkling (Hardys The Riddle) which was all quite delicious.
Really liked that staff members were moving regularly throughout this large area, with all its nooks and crannies, clearing dirty plates and glasses, the good array of food and beverage on offer, and the clean (attendant on site) and modern bathroom w the luxury Appelles Hand and Body Wash and Body Lotion.
Not sure when I’ll get back into The Lounge again, but certainly do enjoy access when I can, especially when the terminals are always so busy
Access to Lounge extremely easy as entry located on the right immediately after Security. Straight up Donna on Reception was warm, professional, friendly and welcoming. Thanks Donna!
On entering saw an extremely busy and full Lounge (understandable being late afternoon Friday). I eventually found myself a little table for one and for the next 2 hours enjoyed the comfort of the Lounge, and also some food and a glass of sparkling (Hardys The Riddle) which was all quite delicious.
Really liked that staff members were moving regularly throughout this large area, with all its nooks and crannies, clearing dirty plates and glasses, the good array of food and beverage on offer, and the clean (attendant on site) and modern bathroom w the luxury Appelles Hand and Body Wash and Body Lotion.
Not sure when I’ll get back into The Lounge again, but certainly do enjoy access when I can, especially when the terminals are always so busy
I think I was the first guest who came through virgin lounge this morning.
4 Receptionists were there busy with something, doesn’t really bothered me at all.
I went straight through getting my piccolo, good warmed welcome from the barista, and coffee also not bad.
Food wise, there’s options of breads for toast, buttery mini croissants, scrambled eggs egg, chipolata sausages, cereal and fruits.
Basic good food, can’t complaint, 😊
4 Receptionists were there busy with something, doesn’t really bothered me at all.
I went straight through getting my piccolo, good warmed welcome from the barista, and coffee also not bad.
Food wise, there’s options of breads for toast, buttery mini croissants, scrambled eggs egg, chipolata sausages, cereal and fruits.
Basic good food, can’t complaint, 😊
Spacious lounge but super busy on Sunday afternoons. Food decent. Friendly service.
It was a good and spacious lounge! Receptions were cheerful and efficient, food selection is okay, but the best part is the selection of different seating arrangements. We’ll be back!
When you arrive early to the airport after a busy work trip, it's always lovely to relax in the Virgin Lounge and get on top of emails, and book your next trip flying Virgin Airlines. Lovely staff, and a great selection of nibbles and refreshments.
Need to walk a few stairs to the lounge. The receptionist was cheerful. I came here twice at lunchtime in a week. Very busy.
Similar settings and food sections (food & drink selection) to other Virgin lounges in Australia. Have pasta but rather mushy here, not very attractive. More chips, cheese, and snack options. The spicy soup, which had different ingredients in 2 days, was really good. Staff can make Latte art.
The toilets & showers were also clean but a bit old. There is hand cream in the toilets.
One escalator only to all gates.
Similar settings and food sections (food & drink selection) to other Virgin lounges in Australia. Have pasta but rather mushy here, not very attractive. More chips, cheese, and snack options. The spicy soup, which had different ingredients in 2 days, was really good. Staff can make Latte art.
The toilets & showers were also clean but a bit old. There is hand cream in the toilets.
One escalator only to all gates.
This is a spacious frequent flyer lounge at SYD airport. During my stay in the morning was very busy, but I could find a place to sit down. To be honest, the food options were very basic, with e.g. scrambled eggs, potato croquettes and pancakes to be offered. And this food wouldn’t win any awards. Especially the croquettes were awful tasting! Drinks were ok. Coffee was freshly prepared by staff members upon request at the buffet area. To sum up, I can say that I made an average experience in this lounge only.
Virgin lounge sydney you can hold your head high.
The staff, food, service and drinks were all amazing.
The place was very clean, with staff always around to collect dirty plates and glasses.
The wifi was fast and free.
The food was so delicious, fresh and a great selection.
They have a rule that no alcohol before 12pm, which honestly is great.
Cannot wait to visit here again soon.
The staff, food, service and drinks were all amazing.
The place was very clean, with staff always around to collect dirty plates and glasses.
The wifi was fast and free.
The food was so delicious, fresh and a great selection.
They have a rule that no alcohol before 12pm, which honestly is great.
Cannot wait to visit here again soon.
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