LocalGuideWorld – Best Places to Visit, Eat & Stay Around the World

Latest Reviews

Virgin Lounge
2024 Jul 15
Really can't recommend.
I bought a single visit pass, as I had about a 2.5 hour wait in Sydney. Virgin had cancelled my connecting flight, as they take no responsibility for keeping to a schedule.
The lounge facilities and food aren't worth the cost, but I needed somewhere semi-private to catch up on work.
I was carefully watching the board and listening for announcements, as my flight was delayed and delayed and delayed. When the lounge finally announced the flight, I went straight to the gate, only to find it had closed, if missed the flight and I'd lost my ticket, no refund for you. They'd been paging me, but of course "Virgin do not play public announcements for passengers in the lounge. Even when they know full well that you are in the lounge."
There was even another guy in exactly the same position, a platinum velocity member who'd make the same flight hundreds of times, who had never missed a flight before.
So beware:
Virgin take no responsibility for the announcements in the lounge.
Virgin take no responsibility for the gate status displayed in the lounge (which never showed "boarding" for my flight).
Virgin take no responsibility if you miss your flight as a result of their (in)actions. It's all on you.
Virgin take no responsibility for.. anything really.
I'd have been far better off NOT going to the lounge, with better food, drink, seating, better pubic announcements, and far less out of pocket.