ZARA

You make the effort to go and they have closed the changing rooms, so waste of time

Had a great experience here. Was shopping in the men’s section and was looked after by a really friendly young woman. She gave me great advice with what outfits I should purchase as was struggling to find that specific item.
Thank you very much!

This branch is not crowded but, the staff don't know where are the things are!
I asked about a skort and one of them said it's upstairs and then it wasn't, and other said it is downstairs!
Again I couldn't find and another one said it is upstairs!
They do not care ! They just want to get rid of the customer :)))

The store is not well stocked but at least it is tidy!

Very very disappointed with Zara changing room staff today! My 15yo daughter came in to try some clothes on an hour ago. She asked some help with a sizing of a top my girl was trying on (wanted to buy) from a lady working in the changing room. The lady left then came back ignoring my girl standing outside of the changing room and waiting for the response, she asked again and the lady looked at my daughter from the top to the toes and said LOUDLY: “WE do not have a LARGE size! Especially FOR YOU!!!”

Excuse me WHAT?!

So my daughter came back home crying! Shes just started gym and trying to go back into sport and now being traumatised by a Zara worker!!!

Location: Zara High Street Kensington!

I’ve been here a few times and never had a good experience lol queue’s being 15-20 min long and then being told to go to the tills downstairs and then there’s no one working downstairs and then being told to just go back in the queue upstairs even tho I’m now at the back of the queue again? This has happened multiple times so if you can go to a different zara I would suggest you do👍🏻
Or when I asked for an item and had to wait 30 min for them to grab it from the stock room which is just downstairs?

My phone was stolen in the store which I understand that is not the store’s responsibility. The issue is that the employees, particularly the person in charge of security at the door, as oppose to help me ended up shouting at me that they don’t have any responsibility to help me or to at least lend me a phone to call the phone or the police.

I just have to give a special mention to Ahmad, the hardworking individual at Zara. Whenever I visit, Ahmad is there, going above and beyond to assist customers. His friendly demeanour and willingness to help create a pleasant atmosphere. As a loyal customer, I truly appreciate Ahmad’s contributions. Kudos to him for making Zara such a wonderful place to shop

Shocking Experience.

Worst customer service provided by a manager in-store, with an awful attitude. Difficult to expect a better customer service from the staff if the line manager’s skills do not meet the minimal expectations.

I do love Zara and I consider it as a top value-for-money brand but I would strongly recommend to avoid visiting this store for the poor customer service that they provide.