Cracker Barrel Old Country Store

The food and the waitress were great but the cashier was rude at check out. I had a gift card to use and she was too busy chatting with her co-workers and friends to talk to me about the transaction taking place. The bill was for $26 and my gift card was for $25 and when she first ran it, the total after tip was $6 or $7 and change. I was going to use my credit card to pay the balance but the screen blanked and started over. She was chatting with her friend. Then she says, didn't we just do this. So she had me do the tip again and it did it again. Again chatting with others. She had to click a button on the register and when it came up it showed that I owed $24. I was confused by what was due because she had already applied my gift card. I'm trying to figure out what happened and she says, Are you OK? I said yeah I'm just confused why I owe so much when I used my gift card. So her co-worker chimes in to help and explains to her what to do and she says, there was only $1 something on your gift card. To which my cashier mutters, as if I'm deaf, I told her that. She didn't but I wasn't going to cause a scene. So we run our credit card for the additional $24 something. She asks if I want the receipt and I said yes. She only hands me the credit card receipt. I asked if the other receipt was for the gift card and she said, yeah but it doesn't matter and wads it up. She was terrible at customer service and extremely unprofessional.

Wonderful people and incredible spot, right at lakeside at a park with a stocked lake! We had issues with our RV and they were super helpful. Great food but even better people. Highly recommend. Special thanks to Courtney, Debbie, Gisle, Tony, Lucky and all the others.

When we got seated, our waitress took foreverrrr to come say hello to us so by the time she came by we already knew what we were ordering. Was pretty busy per usual, but the crowding with the seats was a little ridiculous. You could tell that waitress’ had quite a few tables they were working. Didn’t take too too long to receive our food. My food was fine but my wife ordered a medium rare steak and egg (over medium) breakfast meal with hashbrowns. My wife’s steak was EXTREMELY well done & the egg whites were still raw in the middle. My wife said she wanted to tell the waitress but by the time we saw her again I was already finished with my food. When she told the waitress, the waitress did apologize and asked if we would like it remade my wife said no as I had already finished my food and we just wanted to leave so we would prefer to have the meal taken off our ticket. The waitress said she was going to get her manager but when she came back she asked AGAIN if we would like our food remade and we refused.
To the manager of this store- what a disgrace. Seriously. The fact that you couldn’t even take the time out of your day to come and talk to my wife about her poorly made food is absolutely ridiculous. That’s not a way to run a business AT ALL. I’ll also add pics so you all can see how horribly her food was made. Yall need to get it together before you’re the next Cracker Barrel that goes under.

Three of us stopped after a meeting to have dessert. Was very disappointed that they were out of the peach cobbler and the only other dessert was the coca cola cake. What happened to all the other cobblers? You need a bigger selection of desserts. It seems like this location is always out of certain foods. I tried to order blueberry pancakes for breakfast one day and they were out of blueberries. There have been other instances like this. I've noticed a difference in the food being served. The employees are always friendly and attentive but there's something different with the food.

Yesterday, I had one of the best Cracker Barrel meals that I ever had. I am a semi-regular patron. Our server was fairly new and she could not have done a better job. The food was way above average, even by Cracker Barrel's high standards. Meatloaf was exceptional.

Placed a carry out order to take to my children’s teachers. The order was ready and staff brought it out to my car. It was carefully packaged with all utensils and serving tools included. Great experience!

the last time I was at this CB was Oct. 2023. the experience I had in Oct. was awesome which is the reason I went here instead of Florence which I am closer to. Today’s experience was ok but one major item that stuck in my mind was THE GRITS! 🤢 I have never been served grits in a paper cup. Every time I have ordered grits from any CB they are plain, so you can add the amount of salt/butter you want. These grits, I noticed immediately they were swimming 1/4 cup of butter, clumpy and discolored. I didn't want to complain as I already had to ask for a spoon for my coffee. I just did not want to be that type of customer today. I reluctantly had a few bites and there was something off but I didn’t realize until I got home and was thinking about it. I think these are re-used grits!! I have always needed to salt/butter my grits and there was no need for any salt, and the massive amount of butter didn’t make any sense and the grits discolored like other food had mixed in with them. I really believe that these were scraped off other peoples plates now that i think about it they had other flavors mixed in from other food. 😳 that’s why I couldn’t figure out what that aftertaste was because it’s a mix of different food, and why would you serve it in a paper cup vs a ceramic bowl? Is it possible they were low on grits and had to make do? 🤔 I posted a picture they were pretty gross. I know I will eat at this location again but it’s a shame that I’m going to have to tell my server next time about today and I would like grits with NO butter/salt as they should be that way as i have gotten at various locations/states for over 30 years. always plain, white and smooth.

I had erased my other feedback, because I really want the focus to be on the grits. I never want to go through this again. also, judging from the response no apologies or acknowledgment of my bad experience, Just a thanks for stopping by. It doesn’t seem like my concern was heard or valued or will even be addressed. Oh well.

Several months removed from here due to sub-par experience. Very pleased to say this visit was exceptional. Our meals were delicious and our server, Loren, was so personable and very attentive. Manager was wonderful and my wife also bought a lovely blouse. We will be back soon!