FedEx Freight

I usually have great experiences with FedEx. I only had 1 experience that scared me because the package I was waiting for was a present for my Great Grandson for Christmas. It was delivered to the wrong apartment and I think the wrong building. The person who received the package gave it to the mailman and I got it 2 days later. I've been receiving packages with FedEx for quite a few years and this was the first time this type of thing happened. I wish that all of the places used FedEx for shipping. It is a great company.

Sopossed to get pkg today,as i,watched them drive past my.long driveway slow down and leave,then say they couldn't deliver, no one was home. Lazy ares

Tried to deliver my guaranteed delivery a day early, then didn't load the delivery for the correct day, requiring me to drive to receive a freight shipment. Package wasn't damaged, but the point of FedEx is to deliver the package when it's paid to be delivered so that's moot.

I worked for FedEx for 10 years and at that time, we received so much education on providing EXCELLENT Customer Service. We were not the cheapest, but our service was worth it. What happened to that "Excellence Mind-set"? The office workers do not help... AT ALL. They stay within their parameters which is a very small window. I honestly had great pride stating I worked for FedEx and any company I worked for I always geared them to using FedEx, not any more. The service is not what I knew it to be.

I would only rate it one star, to show how low this company is. I have ordered a couple things online, and at first they say it was delayed because they had the wrong address ( which I put the right address on my order), then when they called me I told them where I live and described everything. Over and over again I described where I live. And guess what? They granted my order to someone else by sending it to the WRONG address ANYWAYS!!!!!😡 Oh and I called them to tell them that it didn't arrive, after my phone said that it did and he tells me that it's not down on their RECORD!!!😡

Very friendly and helpful BOTH on the phone and in person when picking up. They called me to notify me that my shipment arrived and notified me that I need to make an appointment for pickup so that they will have my shipment ready for pickup. YES, they have a huge warehouse so otherwise would take VERY long for items to be brought to the pickup dock.
Nevertheless 😃 they didn't need an exect time but rather before or after 3pm when shifts change.
Nevertheless ☹️ when I came at around 8pm to pickup it took about 2 hours until I got my items! Workers were very pleasant so waiting was pleasant, BUT still it was a VERY LONG wait!
The FedEx freight tracking seems to have LOST track of my shipment halfway in the USA and NEVER updated that the shipment arrived (even after I picked up)! The office workers were aware of this problem and recommended CALLING 🤙 to get status.
NEVERTHELESS FedEx freight is VERY delinquent of having such a BROKEN fright tracking system! This leads to LOST shipments, shipments going in the WRONG direction (e.g. TX to NY going to CA on the way and getting lost that happened to me), late delivery with even the delivery date update AFTER the promised delivery date!
This leads to BOTH unhappiness to ALL parties: Receiver, Shipper and to the FedEx company requiring additional substantial costs to everyone!
FedEx please FIX ASAP - this makes YOUR costs higher, especially in these difficult times and adding unnecessarily to the overall inflation in the USA!
I'm giving 3 stars ⭐ instead of NEGATIVE ⭐ because of the outstanding nice people that work for FedEx that I interacted with! Shame on FedEx management!

Fedx Freight has a problem with their tracking information! Online tracking says Scheduled Delivery "Date" By end of day. However when speaking to a supervisor rep they say that there is a flaw in the system and that tracking message means to the nearest hub not to the delivery address! Not to exaggerate their incompetence the "date" posted is today Monday. The supervisor rep said that it will not make it to the hub today either!!! Maybe Wednesday or Thursday! Tracking has been posted "Monday" for over a week! SMH.... It's become costly to have persons available to unload the heavy items that never show.

Let me say upfront that I understand Covid has impacted operations, however it should not impact how a company leverages their own tracking system.

Amazing how a shipping company that is supposed to be Internationally acclaimed for their tracking system advertises false information.

Shipment scheduled for today. Supplier tells me Fedex will contact me to schedule delivery. So one would expect a call before today or maybe today if they are backed up.

The link shows (and still shows as of the time of this review) that it will be delivered by the end of the day. As I didn't receive a call I decided I should probably check (this delivery is 240 pounds on a pallet).

When I called I was told despite what the tracking says it won't be delivered until April 12th. Why you may ask? Because its residential and they don't have any trucks available until then. When I asked why they wouldn't let me know that they stated I have a link. When they finally directed me to the right person I was now told the link is meaningless and its only when the freight arrives to the local Fedex distribution. Then there's a new date which is unadvertised and I will be called on the day of the delivery.

Amazing. 3 years olds could design a better communication process.

Seriously. And this is the same company that I had studied a Case Study at University on how they revolutionized the tracking of packages. Sad..