Altitude Trampoline Park in Richardson

We hosted my daughter’s 4th birthday party here with a group of 14-15 jumpers. Booking was super easy and getting checked in/checked out the day of the party was a breeze. Our party coordinator, Bella, was so sweet and helpful. They called a little over a week before the party to let us know another big group would be there at the same time and asked if we wanted to move our time to have a better experience. Unfortunately, we couldn’t adjust our time but they handled both our group and the other large group of 125+ kiddos so well. All of our guests had a great time and loved how open and clean the space was. We’ve come to jump a few times before on our own and have had a great experience. Highly recommend this location.

First time going there because of a kid birthday party.
Great for kids to play.

I’ve been to Altitude twice now to meet up with some mom friends and let our littles jump. I would say both times it was a below-average experience. My first time, the woman at the counter seemed very frustrated with me (although it was right at opening and there was a chaotic line, so I see why she was stressed). The second time their system was down and they almost just turned me away since there wasn’t a way to pay. Luckily at the last minute someone suggested online pay, so we were able to get in. Other than the stressful check-in experience, it’s a fun place. Just wish there were more toddler-specific areas.

We had a great time today! Kids met new friends and played for 1 1/2 hours! The only thing I would suggest is having an employee stationed by the trapeze to help the little kiddos. Other than that, all good. Bought t-shirts and will be back!!

Have been taking my children for years. Have always just purchased my children passes and I've always walked around in the trampoline area with my daughter without being told I have to purchase a pass for myself until today. My children were already 30 minutes in and I had to purchase a pass for myself @$16.5. Also, the roof was leaking and we were not able to use the whole trampoline area. I will take my children elsewhere for now on.

Visited for the first time in a couple of years. While the jump floor was just as fun for my kids as before, quality has gone down in cleanliness and service. When we arrived there was a big puddle of someone’s drink in the middle of the floor that my son almost stepped in. Two hours later when we left, it was still there. Roof was also leaking in places unnoticed by staff and water had collected onto the floor. Noticed a lot of trash/plastic cups on the floors inside by the front door as we were leaving. Also a lot of bickering between employees on the jump floor. We will be back but I hope it will be a cleaner and more professional environment next time.

We've been here a couple of times. My grandson had his birthday party here, and we've visited a few other times. The staff is young but FANTASTIC! They are friendly and do a great job of keeping the guest safe.
It's clean, which can't be easy.
It's worth visiting.

They have fun cards to purchase to play on machines. One machine took most of daughter's credits but wasn't working or dispensing. When we told the front desk, they got the "manager". We were told over and over that it's not their problem and they don't refund credit and that I could call the number on the machine myself. Then they came back and turned machine off. Why have a machine on that is not working in the first place? Poor Customer service