Dulux Decorator Centre

Disappointing Experience at Dulux Trade Paint Centre

I recently purchased paint from Dulux Trade Paint Centre for my business. Due to a change in plans, I returned to the store a week later with the paint still in its original, unopened packaging to inquire about a refund.

While I understand that different terms may apply for business purchases, I was surprised by the dismissive attitude of the staff when I raised my request. Unfortunately, the customer service experience was not up to the standard I would have expected, with the response feeling rather unhelpful and sarcastic.

As a business customer, I was hoping for a more professional approach, even if the refund policy could not accommodate my request. Moving forward, I hope Dulux Trade Paint Centre will consider a more customer-focused approach in similar situations.

Good choices in store. My partner is quite indecisive, so we spoke to the very friendly staff. She had initially chosen some wallpaper that needed to be ordered in. The staff checked the stock and rang me first thing Monday morning. Definitely an above and beyond store that I will be back to in the future.

I have been going here for years... the staff are incredibly knowledgeable and there customer service is really exceptional.

Helped me with an online purchase that was delivered to their store. Really lovely staff and super helpful.

Best paint. Great customer service and knowledge

Very friendly and helpful staff. Plenty of products available at reasonable prices

The staff were very helpful! We weren't able to get the colour we originally wanted but they tried really hard to find a way to do it.
We settled on something else though and it's beautiful!

Having been in this store a few times, the store is fully stocked but if you want certain paint that needs to be mixed first, they needed to check if they have enough to do so which i thought was strange considering it is a paint store and you should have all the paints.

Staff do check if you’re attended to and are helpful in answering questions. They have a variety of paints but certain price of paints are not on display so you have to ask how much. One can of paint I got wasn’t mixed and i went back which they rectified straight away with no problems. With the mixed paints you can see when opening them that certain unmixed colours still show on the lid so make sure you also stir the paint before use.

The paints have a good variety of finishes and suitable for whatever materials your painting on. The store has good potential of getting 5 stars if they focus on customer relations, talk more to the customers and engage in them on what they need, overall it’s not a bad place for paints.