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Latest Reviews
Dulux Decorator Centre
Disappointing Experience at Dulux Trade Paint Centre
I recently purchased paint from Dulux Trade Paint Centre for my business. Due to a change in plans, I returned to the store a week later with the paint still in its original, unopened packaging to inquire about a refund.
While I understand that different terms may apply for business purchases, I was surprised by the dismissive attitude of the staff when I raised my request. Unfortunately, the customer service experience was not up to the standard I would have expected, with the response feeling rather unhelpful and sarcastic.
As a business customer, I was hoping for a more professional approach, even if the refund policy could not accommodate my request. Moving forward, I hope Dulux Trade Paint Centre will consider a more customer-focused approach in similar situations.
I recently purchased paint from Dulux Trade Paint Centre for my business. Due to a change in plans, I returned to the store a week later with the paint still in its original, unopened packaging to inquire about a refund.
While I understand that different terms may apply for business purchases, I was surprised by the dismissive attitude of the staff when I raised my request. Unfortunately, the customer service experience was not up to the standard I would have expected, with the response feeling rather unhelpful and sarcastic.
As a business customer, I was hoping for a more professional approach, even if the refund policy could not accommodate my request. Moving forward, I hope Dulux Trade Paint Centre will consider a more customer-focused approach in similar situations.
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