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#11 of 11 Pharmacies in Kitchener

LocalGuideWorld score: 3.08

2.5 km from the center of Kitchener

Rating breakdown

  • 5 ★34%
  • 4 ★6%
  • 3 ★6%
  • 2 ★8%
  • 1 ★46%
324 Highland Rd W, Kitchener, ON N2M 5G2, Canada
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Quick facts

What is the rating of Rexall?
Rexall is rated 2.7 out of 5 based on 65 reviews.
How does Rexall rank in Kitchener?
Rexall is #11 of 11 Pharmacies in Kitchener by LocalGuideWorld score (rating weighted by number of reviews).
Where is Rexall located?
324 Highland Rd W, Kitchener, ON N2M 5G2, Canada — 2.5 km from the center of Kitchener.
How can I contact Rexall?
Phone: +1 519-745-2761 · Website: rexall.ca
Zack Hofstede
Worst pharmacy ever. Can't get a order done on time ever! I've given them a week a day half a day they never have them done ever. Don't go here. Rude and lazy.
Aaron Casey
Doc skips younger people and thing I need is not insure anymore didn't want to do his due diligence of calling to check in and keeps assuming downstairs is something when it's not and not asma or bronchitis I kno myself. Have learning disability when my mom and doc wouldn't let me speak then expect silences from me. I know myself over a laptop fate decisions, nore grab a book like your unpredictable. Reasons on depression meds because couldn't get actually help with workplaces and everything. I'm so grateful that emergency in mental ward so helpfully letting me speak doesn't feel like your putting time in patient care especially 10 mins from doctors it seems like coming to emergency instead of acting. How steotype me homeless person looking for hight when lack. Trying to explain what got his answer isn't patient care. Now think gonna come get my vomiting medicine over it NO. Been doing alot better for myself then give in to losing all hope with everyone. Long-term couselor left and family doctor where I knew was waste of time to hear anything from me and karma in my favor not for me and thanks for hearing out my message I appreciated.
L J
they always get your prescription wrong they never call you when a medication is on back order so your left hanging with no medication for days? so if you have high blood pressure and need medication to keep it under control does that mean if it spikes with no medication and have a heart attack or stroke it’s their fault absolutely!!!! getting through to them by phone ? well you might as well forget it your not getting through horrible customer service will be switching pharmacies very soon!!!!!
Jody Lee
Poor communication from the pharmacy. They never have enough stock of my recurring prescription and do not seem organized in ordering stock and informing customers when the rest of the stock is available for pickup.

Very inconsistent level of service.
Aurora Teabo
Spoke to this pharmacy last week to have my file transferred from a different brand pharmacy. The woman was very friendly and reassuring that everything would be done properly. I received a text from the a few hours later confirming the transfer and asking permission for text alerts for refills, so I assumed it was all done correctly. This morning I called with a question about a restricted med that I take and she starts questioning me in who gave me these drugs bcz they only have 1 script for me and thats not it. I explain that i that I take 3 different meds and they should have that in the file transfer. She says no they only sent us X. I tried to talk to her about how to resolve this issue and she informed me it wasn't their problem... tried to speak to the store manager and he told me that she was the pharmacy manager so there was nothing he could do. I now have a 3rd pharmacy trying to transfer my scripts from 2 different places...
Kril (Apostol)
Update: nothing changed. Came in there for a “quick second@ had a questions for one of the people at the pharmacy counter, didn’t even need the pharmacist…I’ve never seen three people serving one customer and not pay attention to the next one for the 10 minutes I stood there. Jokes, laughs and complete disregard for the people in line.

A WEEK ago the script was sent here….we had to argue with the staff. Once, twice she told us she doesn’t have it until WE STRONGLY insisted on them checking better and BOOM it’s there. If someone else was less sure in themselves than us, getting meds would take extra day at least. Thanks but no thanks. I’d rather go to shoppers and pay the few bucks than deal with this nonsense again.

How dare you argue that you don’t have the script when it’s in your files!?!?? Mind blown.
Kinsey Robertson
I was shopping with my friend the other night and we were kindly greeted and later checked in on by Yvonne. She was also so kind and sweet when we went through the register. She provided extremely friendly and helpful customer service and is phenomenal at her job!
j b
This place is great! Excellent service and prices. The Pharmacy staff are very kind and caring. I would not go anywhere else. The staff at the front of the store are quick and always happy to serve you. I very seldom wait in line and when I do it is not for very long. Highly recommend this store.

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