At a glance
Rating breakdown
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5 ★67%
-
4 ★9%
-
3 ★4%
-
2 ★6%
-
1 ★14%
Quick facts
- What is the rating of Navy Federal Credit Union?
- Navy Federal Credit Union is rated 4.1 out of 5 based on 94 reviews.
- Where is Navy Federal Credit Union located?
- 2200 Petrie Ln Suite 536, Glenarden, MD 20706
- How can I contact Navy Federal Credit Union?
- Phone: (888) 842-6328 · Website: navyfederal.org
I just feel like if you sit right down the door you should speak to people the front desk and the security
Navy federal likes to put 5 day holds on checks that are under 1,000 and from your employer. But want you to pay your credit/loans on time. Will be closing my account once all my stuff is paid off.
Racism staff failed to obtain information when requested information and lied about time working for company said she was an employee for 17 years then said she started in 2014 with Navy federal. Tosion should not be in management if she is this dishonest.
Lighting is sufficient, 3 atms are located outside.
Only 1 of 3 ATMs are available for deposits after hours. During the day the lines and wait times inside are notoriously long.
LaDoria is amazing! We had a tricky situation and she handled it with professionalism and was incredibly helpful. Gem of an employee!!
I arrived at 4:56 PM and knowing this location closes at 5 I expected to be given a hard time. Not the case, the young lady at the front desk routed me to a line that moved very quickly, a teller signed me in and had me wait for about 5 minutes. I was then called to a back office by a pleasant young lady who was wonderful and efficient. Without any rushing at all I was out of there by 5:20 without any issues! The atmosphere was crowded every teller and office was occupied but it never felt that way.
Let's start with Brandon. The doors were open and welcoming. He was not. He did not speak until spoken to. He was very nonchalant for our reason being there. I requested to speck to a Rep and he said " Yal Sho Don't Want A Teller at Da Window, its 7 in front of y'all". He really needs customer service Training. He seems to be hired on the spot. Also kids running around made things very frustrating. This was a unsuccessful visit.
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