At a glance
#22 of 49 Restaurants in Rotterdam #3 of 3 Fine dining restaurants in RotterdamLocalGuideWorld score: 4.40
Rating breakdown
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5 ★68%
-
4 ★17%
-
3 ★9%
-
2 ★4%
-
1 ★2%
Quick facts
- What is the rating of Restaurant Fitzgerald?
- Restaurant Fitzgerald is rated 4.4 out of 5 based on 371 reviews.
- How does Restaurant Fitzgerald rank in Rotterdam?
- Restaurant Fitzgerald is #22 of 49 Restaurants in Rotterdam by LocalGuideWorld score (rating weighted by number of reviews).
- Where is Restaurant Fitzgerald located?
- Gelderseplein 49, 3011 WZ Rotterdam, Netherlands — 0.9 km from the center of Rotterdam.
- How can I contact Restaurant Fitzgerald?
- Phone: +31 10 268 7010 · Website: restaurantfitzgerald.com
I dined at Fitzgerald in Rotterdam for a special evening dinner and opted for the 7-course menu, adjusting the dessert to an à la carte option. Overall, I was quite impressed with the quality of the food. From the amuse-bouche to the dessert, the quality of the ingredients and the execution of all the dishes were excellent.
However, while the dishes themselves were impressive, the service fell far short of the standards expected from a Michelin-starred restaurant. The service was particularly slow, from the delay in presenting the menu to the lack of attentiveness from the sommelier. The staff appeared overwhelmed and struggled to provide the level of attention and care that one anticipates in a fine dining establishment. Notably, this was on a Saturday evening when the restaurant had plenty of available tables, making the poor service even less justifiable.
When I pointed out the slow service, I was met with the explanation that the restaurant was “busy”, an unconvincing excuse given the circumstances. Furthermore, no effort was made to adjust the situation, such as offering a complimentary glass of wine, an additional amuse-bouche/dessert, or even an apology from the chef. This lack of a response to a customer’s feedback exacerbated the disappointment.
In summary, while the food was undeniably excellent, the substandard service is the main reason I would hesitate to return. It is particularly disappointing as Fitzgerald is a Michelin-starred restaurant, and such establishments are expected to deliver a seamless dining experience. This failure is all the more disheartening given the limited number of Michelin-starred options available in the Netherlands.
P:S: should you have any dietary requirements, it is important to communicate these in advance to avoid any charges on the day.
However, while the dishes themselves were impressive, the service fell far short of the standards expected from a Michelin-starred restaurant. The service was particularly slow, from the delay in presenting the menu to the lack of attentiveness from the sommelier. The staff appeared overwhelmed and struggled to provide the level of attention and care that one anticipates in a fine dining establishment. Notably, this was on a Saturday evening when the restaurant had plenty of available tables, making the poor service even less justifiable.
When I pointed out the slow service, I was met with the explanation that the restaurant was “busy”, an unconvincing excuse given the circumstances. Furthermore, no effort was made to adjust the situation, such as offering a complimentary glass of wine, an additional amuse-bouche/dessert, or even an apology from the chef. This lack of a response to a customer’s feedback exacerbated the disappointment.
In summary, while the food was undeniably excellent, the substandard service is the main reason I would hesitate to return. It is particularly disappointing as Fitzgerald is a Michelin-starred restaurant, and such establishments are expected to deliver a seamless dining experience. This failure is all the more disheartening given the limited number of Michelin-starred options available in the Netherlands.
P:S: should you have any dietary requirements, it is important to communicate these in advance to avoid any charges on the day.
The food and service is marvellous. Bas is very patient to reply to all my emails and tried his best to help fulfill an extra request for my reservation. Thank you for making my long-distance 1st anniv went as planned :)
we had a delicious multi-course menue with great wine accompaniment. We could sit very privatly because the tables were placed far apart.
Amazed from start to finish. We had a 7-course with wine pairing. The wines were excellent. I loved the preparation and plating of every course. Impressed by the professional staff. I had such a nice dinner and evening in general. Will definitely be back
The service here is second to none. Bas especially stands out as someone who is both informed and competent in their work. The atmosphere is so comforting and soothing that you won't even notice the passage of time. The dishes are excellent. This is a spot that has my full endorsement. The whole thing has been great and much beyond any of my expectations.
What an amazing experience. We reserved/prepaid a booing online for Sat night dinner for 2. We opted for the 7 course menu with wine paring and it was totally worth it. Wonderful and surprising dishes with the right choice of wine. The only thing that could be improved is the explanation behind each dish and wine paring. Other than that a 5 star experience.
A special experience where flavors take you to another level of food enjoyment. Friendly and knowledgeable staff. Was definitely the most delicious wagyu stake I ever had.
It’s interesting place however I was expecting more from Michelin’s start ⭐️. The signature dish is pigeon. It’s a strong taste, with pigeon meat I miss some side dish that will balance the whole experience. Pigeon stew is great , but pigeon breast too strong. The place has an excellence wine selection from the all around the globe with all price ranges. You have 4,5,6 or 7 menu. If you can choose take a table in the main room not in the front room.
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