Chase Bank

Tried to withdraw a significant sum of money from the ATM. No money came out, but the cash is gone from my account. Submitted a complaint, the rep said it will be reversed in 24 hours….. It’s not.

Kind and courtesy staff, efficient and detailed. Great service

Bank teller is extremely rude. There’s an African American employee who suggested me to use the auto deposit machine which got stuck and swallowed all my money. There was not a single apology. And it takes forever to file a dispute and I have not get my money back.

My friend and I (both in our 70s) had a wonderful meeting with Angel Diaz at the 850 Third Ave Chase Bank. He patiently answered all of our questions, gave us excellent advice and even showed us how to get activity printouts at the cash machine. He is the best and will be our banker and I highly recommend him to everyone.

I am a customer of Chase Bank since the time it was called "Chemical Bank". Never have I had any problem and have always received good service until today, when I met a teller called Victoria. She was rude and questioned my requests - starting with my request for hundred dollar billis in exchange of twentys which I had just withdrawn from the ATM machine. She said "why did the ATM machine run ourt of hundred dollar bills?' That was an odd thing to ask a customer also because she was not busy and was simply chatting and laughing with two of her other colleagues. I was wondering if Chase paid her to chat and laugh with her colleagues or to help customers with their requests. Throughout my time there she was rude, cocky and muttering under her breath. She reluctantly gave me the hundred dollar bills and before I could put forward my second request she just stopped helping me which meant that I had to take out my ATM card for a second time. I think Victoria definitely needs more training in how to deal with customers and people in general because working at a bank being a teller or a manager means being polite and knowing how to deal with customers with respect. By the way the manager and other people at this Chase branch have always been very helpful, polite and give excellent customer service - except Victoria.

Terrible customer service from the teller today - Victoria. Avoid her. Claimed she couldn't find my son's account and basically accused me of lying when all it was she couldn't be bothered scrolling down the list of accounts to find his. AVOID HER!

Atm No open 24

I’ve had the pleasure of not only banking with this specific location but having the banker lauraine assist me . She’s very jolly and professional . She’s always willing to go above and beyond for her customers . Thanks for always having my back ! Chase is lucky to have you .

Very organized an professionally trained personnel. Bankers make you feel at home, and answer your questions and concerns with such a great enthusiasm. Artyom is private client representative has very good PERSONALITY and looks towards clients interest not his. They also provide water , and free pens for customers. And they ll try to get you the maximum bonus available . Will go there again.

A remarkably great professional group of managers and personal bankers. Supportive and dedicated to serving Chase customers. Not at all ordinary.

Walked in 3mins AFTER they had closed with a debit card issues and Michael Lineberry was overwhelmingly courteous and helpful. We worked on my issue until after 6:20pm and the entire time Michael was kind and incredibly polite. It's for these specific occasions I LOVE banking with Chase.