No Surrender Unlimited Fresno

I hosted my daughter's birthday party here in September for 40 guests, reserving two rooms. I will NEVER do it again, and I DO NOT RECOMMEND THIS PLACE FOR BIRTHDAY PARTIES!!! It was the worst experience ever! We had rude, unhelpful hosts who clearly didn't enjoy their job. They didn't even assist with the setup, although I didn't need them, it was nothing like the other hosts I've worked with in the past.

I had purchased the unlimited package with arcade cards for my guests, but we kept asking for them and didn't receive them until 2 hours into the party. By that time, some of my guests were ready to leave. When I received them, I actually had extras because some had already left. I voiced my concerns to the management, but they only offered free laser tag for the remaining guests. What a joke! I paid almost $2,500 for a terrible party!

To top it off, the location is horrible. The parking lot is filthy with trash, and there are a lot of homeless people around. I honestly recommend going elsewhere. I guess with a lousy location, you get lousy workers!

I booked a birthday party here at no surrender unlimited in Fresno and I had the most wonderful experience possible I’ve never had a more attentive and helpful staff in my life and am beyond grateful for all there help and sweet hospitality I would definitely recommend this place and it’s service to any and everyone the kids have never had a better time most delightful experience ever 10 out and of 5 stars

Never book your birthday party here, I did and I regret it.. the price they give you by phone is not the price they charge you at person.. they charge you extra for any little thing.. I was charged more and when I went to the register to review my bill I found extra charges and they told me they couldn’t refund the money?? I asked them why and they said since the payment was already processed they couldn’t refund me the money..the party helpers were great helping us getting the pizzas,sodas, bracelets and arcade card’s.. but they were rushing us so much that we couldn’t enjoyed the party.. we didn’t had time to eat the cake when they literally kicked us out of the private room.. so we rushed to get all our stuff together and went to the dining area.. I was eating cake and the manager screamed at me saying that I couldn’t eat cake there.. I told her to please don’t scream and that I was almost done with my cake , she yelled at me and got the cake from my hands and threw it in the garbage.. she then told me to take all the leftover food, juice, fruit etc in my car… i really got mad and almost argue with her but then my husband said to don’t get mad just to never book any more parties there.. very sad that for people like this the owner looses customers.. I advise you to take your kids just for the day but celebrate your party in your house.. is less stressful, inexpensive and can have more time to eat to eat cake and enjoy your party..

I take my kids here all the time. They love it and they’re playing the whole time they’re there so I’m happy. Food is good. I get the pizza combo and feeds us 4 after playing. My kids are in bed my 9PM.
✨ PARENTS✨ HIGHLY RECOMMEND
If they ask if you want your receipt just say yes just in case.

Was really impressed with the cleanliness of this place. The food is good and they have good bar drinks only on weekend the bar is open. During the week limited but its a great place for kids to have fun and parents to relax they have massage chairs and party rooms. Nice cool and entertaining for the whole family. Staff is friendly.

Pros:
- Staff was friendly.
- Place was clean and employees actively cleaned it.
- Lots of fun. Arcade, ropes course, trampolines; all of it was fun.
- They provide a free water station which is great since they do not allow outside beverages.
- The weekday specials. I took advantage of the Unlimited Friday special, and it was worth the money.

Neutral:
- The arcade is not actually a “mega-arcade.” I have been to much larger arcades before. However, they do have the space to add many more machines, so hopefully they can do that to truly make it a “mega-arcade.”

Cons:
- None.

Fun place to take your family. The party rooms are priced high for the time that you have for the room. You feel very rushed to get everything done in 1 hour and 30 minutes. The hostess was very nice and helpful. I would recommend taking your family to go have fun and the unlimited time to play.

Super fun place to bring your kids!!! We paid for the unlimited all day obstacle park and unlimited card for arcade but no prize tickets for only $30. My kids enjoyed everything. There is a food court with also a bar.