Hotel Riu Palace Macao

The oceanfront suite was amazing. This place has great rooms and service. The location was beautiful and well kept. We didn't have any problems in any way. I didn't really see any of the shows because I was there to relax mostly. The adult pool was never crowded or loud. The only thing I had to deal with was the people trying to sell stuff on the beach every time I went there, but I knew that going in. The restaurants were great & the buffet was huge! There was something for everyone. The air conditioner worked fine, and I never got sick from the food. Bring lots of repellent and sunblock, and you'll be fine.

Hotel is tired & needs a remodel badly. We could see daylight around the door to our room. AC in our room was fine. Others in our party had issues. Food was poor and restaurants were not open due to mechanical issues. The other Riu locations would not except reservations from large groups even though it is advertised you can use any one of the nearby Riu resorts. Staff was friendly & helpful. Bartenders at the pool were great. Grounds and pools were beautiful. It could be a lovely resort with a good remodel.

The rooms definitely need updates. Some of the plugs did not work and I came with a female friend and we had to leave when the other showered. You need doors on the showers. Other then that the vacation was wonderful

Everyone rating this really low must be expecting a trump hotel and gordon Ramsay level food. The buffet was amazing, truly something for everybody with so many options I couldn’t help but gawk at everything. All on site restaurants were amazing and really convenient since you didn’t need a reservation. We went to the Japanese restaurant several times it was very consistent. Rooms were a bit outdated however they are starting renovations now. Still were pretty nice overall. The pools were awesome same with the beach. All staff is friendly but many don’t know much English which is perfectly understandable. I may suggest to learn a little Spanish but really it’s not needed before you go. The drinks were all great and the Riu party was a blast. I would for sure go back.

The resort itself is definitely 5 stars, beautiful and clean beach with 3 pools and plenty of bars/restaurants serving amazing food, all for free if you got all-inclusive.

However the accommodation is dirty, rusty and it's not uncommon for Mosquitoes and Millipedes to find their way in despite all windows and doors being shut.
Also the air-con is constantly stuck on freezing and you can't switch it off.
Also the 2 TVs in our room have no reception, bring your own entertainment.
(Deluxe room as well)

Currently staying here. My air conditioner not working, light in bathroom works intermittently, sink doesn’t drain and had dirty blanket on bed. Trying to get a better room but doesn’t seem to be happening anytime soon. We were given another room with 2 twin beds although we paid for a king. We had to pack up at 1am and the staff was unapologetic and unhelpful. This is the worst hotel I’ve stayed at. PLEASE read reviews they aren’t lying.

I just left the resort Monday. The first day that we arrived at the resort, we saw a baby roach in the room. We complained and was given the key to another room to look at but saw one in there also. We decided to just stay in our room and keep our things in our bags instead of unpacking. There was a leak from the ceiling which leaked the whole time we were at the resort. The leak made noise. We complained but they never fixed it. This caused a puddle of water to remain on the floor through our whole stay. For some reason every time we went to eat at a buffet, the staff never waited on us, we were never asked what we wanted to drink. We had to stop them to
get a drink. We went to the Riu Bavaro and we had a total different experience. Please do not go to the casino, we walked in and was offered $10 in chips to play a game. Come to find out after losing a lot of money, the game was a scam. My last complaint is that we both have bed bug bites all over us! Needless to say, we will not be returning to this resort. I am not going to say the whole trip was awful… but I do have quite a few complaints.

Very awesome experience. It was our first time in rep.domicana and we were little bur scared because of some bad comments about this hotel. But everything turnt great. The room was big and clean. The food was very delicious and u had so many options. The whole staff was just great. They were all so nice, kind and helpful. They would solve any issue (for example if u need something or u can leave your keys when going to the parties)
The cleaning stuff was very mindful.
Also the animation team (aury and alexkis) were so funny and entertaining.
The Partys were awesome.
I only wanna point out again that the whole staff was great and made our day by their good and positive mood

So happy we stayed here.
Wish u all the best.