AX Armani Exchange Dubai The Dubai Mall

Worst attitude from their staff!!

I have got a gift bag for my birthday from a friend of mine living in Egypt attached with the gift receipt and I wanted to change it with something else and pay the difference!
I asked my friend to send me the original receipt for my reference in case anything happens then one of their staff called “Mahmoud Mohy” told me you are not allowed to exchange it as it’s a gift from Egypt and Dubai’s branch is a different company!!! I asked him to show me any written policy or documentation that refuses me to change a gift if I have the original receipt and if I am still in the 2 weeks validity for exchange!
And to show me any proof that Egypt’s branch is different from Dubai’s branch!!
He Told me we have no policy Iam telling you as I am here the store manager here ! Then when my friend called him he asked about his role and title in the store he changed his Role from a store manager to a store in charge!!!!!
I asked him to escalate and contact someone more responsible he didn’t help me he just told me I will take your number and call you and no one called me since 3 days !!!!

So please try to hire more polite people next time !!!

Sale on selected items are available in the shop

I have got a gift an Armani exchange bag from a friend of mine and wanted to exchange it to another item in the shop. The shop didn't allow me to do that, become the item I have chosen was a lower price then my gift. They said that it's not allowed I have to find an item with exactly the same price (which is not existing by words of a sales manager) or get more expensive one. I didn't find anything suitable for myself and had to leave the shop without exchange service which I supposed to have. They said I can exchange my gift only if the person who paid for the gift will be present in the shop, because they need her credit card to run in through the system, this makes the situation is totally unfair towards me and my friend who made the gift.

Company "Armani exchange", in my opinion, doesn't work for customers, it just takes care about their own business!

Poor customer service considering the brand image.

I do not usually shop from
Armani exchange as I preffer more simple design, but today i went to buy present for a friend fan of the brand. Makesh assisted me and what impressed me is that he took the time to remove the tags and also pack the cloths for the gift.
Nice materials and the courtesy of the staff made me think that for sure I will return to shop here.

I had shopping yesterday and Mr Ezat was so professionnel and very polite with amazing service , he loves his work and approached me in good way in the end he got me more choices to choose the best for my needs , I really appreciate him and wish him all the best .
Thank you Mr Ezat

Large show room with latest arrivals. Good ambience, low light makes difficult to identify actual product image. Enough staff but looks like they are waiting only for glorified customers.

Poor quality of material and bad customer service. Quality of their shirts went down with their new collection! The shirt I bought recently for my husband which he wore one faded before even washing it and the sales person blamed it on mishandling or exposing it to heat, which even if exposed to heat shouldn’t fade the color this way. It was on the couch and indoors before washing it. Anyways, he made it seem as if I’m lying and didn’t buy it from dubai mall branch and wouldn’t offer any solution. Not worth a penny.