Name: Smashburger
Address: 12701 Narcoossee Rd, Orlando, FL 32832, Orlando
Telephone: +14076684315

Counter-serve chain featuring signature smashed burgers, plus sides & shakes.

At a glance

#125 of 129 Restaurants in Orlando #25 of 25 Takeout Restaurants in Orlando

LocalGuideWorld score: 3.64

22.7 km from the center of Orlando

Rating breakdown

5 ★44%
4 ★20%
3 ★10%
2 ★8%
1 ★18%

12701 Narcoossee Rd, Orlando, FL 32832

smashburger.com

(407) 668-4315

Quick facts

What is the rating of Smashburger?: Smashburger is rated 3.6 out of 5 based on 470 reviews.
How does Smashburger rank in Orlando?: Smashburger is #125 of 129 Restaurants in Orlando by LocalGuideWorld score (rating weighted by number of reviews).
Where is Smashburger located?: 12701 Narcoossee Rd, Orlando, FL 32832 — 22.7 km from the center of Orlando.
How can I contact Smashburger?: Phone: (407) 668-4315 · Website: smashburger.com

The place is very very dirty . A lot of trash on top of tables. The flor need a deep clean , it was dirty looks like they clean every other month . The walls are very stain and dirty , has old ketchup and old bbq sauce on the walls and are black stain like foot steps . That store need a deep clean . The Men’s bathroom smell very bad .Very Poor cleaning . The Entrance door very dirty . Stain with food steps . The glasses with tape and stickers . Poor clean . No supervision at all

Flor Salcedo 2023 Sep 03

Came in today to eat a grilled chicken avocado BACON club. It took 25 minutes for our food to come to us, mind you they were not busy AT ALL. The serve told us that the chicken was frozen even though we came at 1 p.m. Once we received our food they forgot the bacon and the avocado was guac. On top of that I had asked for my buns to be extra toasted and they were cold. The atmosphere was stale and all of the employees cooking were wearing headphone, one was wearing overhead headphones not even AirPods. Will not be coming back which is sad since I used to work at the Colonial Location years ago and it’s very nostalgic.

Jerry Meng 2023 Jul 02

We ordered two burgers and a salad, first thing that happened was that the salad order wasn't even entered initially. Then when the salad actually came, many of the leaves was rotton!!! That's actually insane and I've never seen it happened. Just get the burgers I guess, although with this kind of health guideline I don't know if I trust what I just ate.

Chris Veit 2023 Jun 04

**Update**

Bumping from 1 to 3 stars. Was asked to give it another chance, so we did. I have to say they may have actually turned things around at this location. They were still busy when I came to pick up our order, but the staff was still very responsive and was able to deliver our order pretty close to the time stated. Still a little work to do here but nice to see they are heading in the right direction.

-- Original Review --
I wanted to like this restaurant, I really did…

The service was a disorganized disaster. Was left waiting for over 30 minutes only to find out our order had been sitting there getting cold. Got home and the order was incorrect.

I try to support local businesses, but after a very similar issues with this location I think we will skip it for quite a while before possibly trying one last time.

Very unfortunate.

Alpha Wolfe LLC 2023 Mar 17

I’ll let the pictures do the talking. Waited 30 minutes for this. disgusted with what I walked away with! Will never come back to this location. And if you’re wondering, I didn’t ask for extra tomatoes. Not sure if this was a joke or what but for nearly a $10 burger, they really have to improve the food quality and service.

Kristina 2022 May 13

This is the worst Smash we have ever been to. Don't even bother.

We received no greeting when we walked in. The employee at the register just stared at us without saying anything when we were waiting to order. I started to order thinking he was good to go but he wasn't even logged in so I had to repeat my burger order. My husband and I ordered two burgers and a regular tot. It took 31 minutes to get our food. Absolutely unacceptable but we figured they may have been training. The food came out lukewarm/cold and there were at least 4 employees working. My burger patty was burnt on one side. The half of a piece of bacon I received on my bacon burger was half fatty and inedible. My husband's burger was okay. He said it wasn't anything special. The tots were greasy and cold. Definitely NOT worth the $20 we spent. Especially since they weren't busy at all. There were two orders before ours and the only online orders we saw come in on their screen was after we ordered. The couple that ordered before us received both of their burgers incorrectly made.

Mariana Boff 2022 May 08

Environment is ok. Staff are friendly.
Brisket burger just taste barbecue sauce, nothing else, dry burger and drey brisket.
I ordered a chicken sandwich with a burger party to try, both, chicken and burger externally dry, very poor.

Chris C 2021 Mar 11

First time. Ordered the Double Classic. Good, juicy burger. Haystack Onions were really good! Wife got a Mushroom Truffle Burger and Brussel Sprouts - she said both were okay and I ordered better. I'll definitely come back, but as far as burgers go, Shake Shack is better but Smash Burger is better than BurgerFi.

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Smashburger

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