Hyde Park Executive Apartments

Me and my wife booked a superior double for a weekend. When we got to the room it was clearly not the one we booked. It was dirty, dusty and the bed had the biggest dip in it. We were told they booked all the types of room we booked and there were none left. We left and was told to contact reservations to arrange a refund. They don't answer the phone amd have ignored all our message and attempts.
Avoided at all costs! Hotel over the road which we ended up staying in is much nicer and cheaper and a thousand times cleaner.

The staff were nice. But it needs a major upgrade. The room for a studio apartment was small. It was very smelly like dank. We were there during the heatwave and no Aircon. Small shower and every time you sat on the toilet the lid would hit you in the back. View from window was awful.

Nice location, very central. The curtain blinds of the room designated to us are really dirty! Next morning, the cleaners are so noisy along the hallway that we can hear from our room. Never again...

Don't be duped into staying at this place because of the fantastic location and its gorgeous exterior, like I was. Do yourself a favour and stay somewhere else.
I have travelled a lot, especially in Asia, and Hyde Park Executive Apartments is the WORST place I have ever stayed.
My partner and I stayed for 6 nights in May 2023, and at that time the cost ranged from around $200 to $400 a night. We encountered many issues, including no hot water, having to change rooms, wrong sized sheets on the bed (& hence the bottom sheet did not cover the mattress), plus questionable hygiene and cleaning practices such as cutlery with food stuck to some of the forks, a cockroach in the shower and a window that was bolted so that guests could only open it up to 6-8 inches. Possibly due to pigeons (or rats), as the window sill was covered in pigeon poo.
However, the biggest issue was/is that the apartment's management refuse to take any responsibility for their service (or 'lack of service') and appear content and able to continue to misrepresent their offering and hence rip off their guests.
While there, I asked to see or talk to the manager, and this request was refused, as was my subsequent request for their complaint form so that I could lodge a formal complaint. That day I sent a complaint via Qantas, as I had booked the apartment through Qantas Hotels.
After 3 months of many emails back and forth via Qantas, which included details and photos, the Apartments' management just repeatedly and dismissively deny everything.

Worst than student accommodation.
The room was dirty, the bed had urine stains on! The heat was disgusting, like 38/40 degrees, we had to soak towels with cold water to try sleep, no air-con. The door handle was hanging off. The toilet seat was hanging off. Don’t think the cleaners have hoovers or mops. Only good thing is the location, but will avoid in future and pay the extra £50 for something else next time. There really is nothing executive about this hotel.

We stayed there 2 months ago and very surprised with the condition of the rooms. At first, I was put at the basement which the smell was not very good. Then, I requested to switch the room and I was registered at the second floor. The room was much cleaner than the previous one, but the drainage at the bathroom was not worked very well. Fortunately, the staffs were very responsive and sent the maintenance guy right away to repair the drainage.

The best part of this apartment is the location, which is very near with Hyde Park and 2 subway stations. Moreover, there are also plenty of restaurants near the hotel.

My biggest complaint about this place is the lack of air conditioning in the rooms. I completely understand that it is common for folks in the UK to not have air conditioning. But the hotel itself has air conditioning - in the first floor lobby and management offices - just not in the guest rooms on the several floors upstairs to where the summer heat rises. Management obviously knows cooling is necessary and provides it for themselves, but their priority is clearly not the guests' comfort. There isn't even a ceiling or standing fan in the rooms to help circulate air. Climate change is real, get AC for the rooms.
Next, replace the mattresses. The flimsy and extremely uncomfortable ones in the rooms now serve barely any purpose.
Guests should be aware that even when using the tiny lift, there are stairs to maneuver in order to access rooms - difficult for elderly folks or people with large luggage or mutiple cases.
Rooms appear to be randomly stocked with kitchen and household items - the presence of cups, cookware, clothes irons, etc. was not consistent between different rooms.
We were charged an extra fee to check in early, even though the rooms were already cleaned and available. Just nickel and diming ridiculousness.
Location is decent - not posh, but felt safe, and it was close to two Underground stations and a multitude of restaurants and convenience stores.
A travel agent booked this for us - I would not have selected it based on other online reviews and will advise her to stop using it.

Staff were very lovely and polite however when we got to the room it had very obviously not been cleaned from previous guests, bed was unmade and there was hairs all over bathroom floor and shower, we also didn’t have any pillows and when we went down to reception to ask for some they told us we couldn’t get any until 9:30am the next day, which would have been pointless as we were only staying for one night. Great location and great staff but not very clean and hygienic.