Hotel Garni

Slightly bizarre experience, with our room in the basement and arguably in the middle of being renovated. There was also a cupboard full of towels and linen, suggesting we were put in a staff room or something often used for storage. Still…warm shower, a clean bed.

Small but local well placed and priced hotel near the festival hall. And near a shopping mall. Very much a cheap hotel and though clean the room was a mush mash of furniture and badly laid out. It was in the basement where works were being carried out. There was no breakfast although this had been advertised and as there’s so little by way of cafe or bakery nearby that was an issue. Concierge was not available and we had to wait outside until we got through to someone by phone. No drink available. Parking nearby is on street and only free at the weekend.

Beware! This is a book fair tourist trap! I’ve stayed two nights for the fair with a colleague. Our two single rooms turned out to be connected appartements, only separated by two small shelves (so much for privacy). The WiFi didn’t work on our top floor, the reception was frequently unoccupied (when I did find someone and complained they offered a different room, which I didn’t take, cause I didn’t have the time to switch), there was no shower curtain in the bathroom (just the plain tub), and the whole condition of the rooms was sub-standard, everything worn down, furniture thrown together without taste or sense and only just about clean. But oh yes, the towels were changed and the bed made daily, which did exactly nothing to improve the general impression. All of this at rather high prices which were probably adjusted specifically to the very high demand during the book fair. As other reviewers have done before, I can only assume that some of the very positive reviews have been bought, because the place really doesn’t deserve that (or any) kind of praise.

I tried to book a room via a hotel booking portal. I received the message that I would have to pre-pay by credit card in order to arrive after 18h. I added the credit card to the booking and received again the message that they would close at 18h and that I couldn't arrive any later. When I called to understand what might have gone wrong, the guy got really rude on the phone and hung up. This place feels very much like a total rip off...

The short: poor communication, inflexible check-in and below average customer service.
The long: I was informed by email at the last minute (7:10pm to be exact) that arriving 15 minutes past 8pm was not in any way possible (despite me having emailed them the previous day with my expected arrival time), and despite having a confirmed 'guaranteed' booking, I was forced to change to a different hotel. The hotel I ended up staying in on recommendation by them felt and smelt like a hotel which hadn't been modernised since 1970. The guy I spoke to on the phone was rude and made out that I was the only one at fault, and that I somehow should have known in advance that arrival after 8pm was not in any way possible.

Nice, well located, good price, and buffet style breakfast is a good choice to one night stay, since at the area there is not too much convenience stores nearby. Clean and has a nice view.

Simple but nice. The Hotel is ideal for very short, budget stays. I just had to spend a rather short night and all I needed was a nice, clean bed.

In short, since there is a character limit to this review, the room was originally wrong. We got moved to a different room which was okay but many things were broken or not working. However, The staff let themselves in and out of our room the next morning with their master key - whilst we were there! - without knocking or asking and took pictures of our room whilst we were in it. We were very uncomfortable with this.
The morning after our second night we were summoned downstairs as the boss wanted to speak with us.
Without apology he told us we had to move to a different room immediately as it was costing them too much to have us in our current room (?!)
He gave us 5 minutes before we had to be out of the room (note that we still had to pack everything away).

Our new room was filthy, black mould in the bathroom, fixtures hanging from walls, loose electrical sockets. We called the manager in the look at it and his response to everything was "it's fine", "don't worry about it", and "just open the door for 5 minutes and the mould smell will go".

We went to check out at 7am on leaving day and could find no member of staff to check out with, despite check out being between 6am and 1pm. Ended up leaving our key with the housekeeping lady so that we didn't miss our train.

Absolutely disgusted with lack of
Customer service, manners, and cleanliness of rooms.