City Papery

LOVE LOVE LOVE this store!! I’ve been coming here for over a decade and the people and service are fantastic! If you’re in the neighborhood, definitely stop by! You’ll find some great things for yourself or something to gift a special someone! And if you need anything printed, best service in town! They do such a wonderful job and the service is spectacular! You’ll want to keep coming back! For all paper lovers, it’s like going to Disney world!😊✨

Great services and quality paper. I usually order company businesses card from here. Thank you.

I came in looking for blank letters and the employee was kind and patient with me. It's got a lot of cool stuff inside

Kam from the printing department was entirely unprofessional in his handling of my save the date printing. I signed a quote with Kam for my save the dates to be printed on Solar White paper.

He provided me a sample I liked and requested he moved to production. One day later, he emailed me that he had printed this sample on the wrong paper (Arturo White, rather than the Solar White I had paid for). I agreed to come in to see a re-print on the right (Solar White) paper.

As I did not like the second sample (re-print), I requested to upgrade to the paper used in the first sample, which he had told me was Arturo White (wrong paper) -- I've since learned it was actually Solar White (what I had originally paid for).

When I picked up my save the dates, they were printed on the paper used in the second sample, which I had specifically indicated I did not like and had requested not to use. Everyone makes mistakes - this wouldn't have been an issue had things been handled well.

But nope... I was shocked by the unprofessional level of service that followed. What merely could have been an agreement to right the mistake that I have written proof occurred, Kam argued with me about which paper he claims I liked. It was frustrating to have my preferences questioned in that way -- I have the original sample (the one I liked) on my fridge and the other (the one I didn't like which lacked texture and dulled the colors of the artwork) hidden a drawer. Additionally, I took the original sample home to show my parents and in laws last weekend, so I definitely know which I like lol. Further, Kam fought with me about the events that played out despite the fact that his emails don't at all support his version.

He refused to provide any resolution, so my mom is currently out hundreds of dollars with no save the dates to show for them. Kam indicated I should contact his manager, but provided no phone number or email for him. Upon contacting the store, I was told the manager doesn't keep specific hours, making it virtually impossible for me to get in touch with this person.

I'm upset that I'm having to write this review, but frankly I'm not sure how else to drive some resolution. I would have liked for things to have played out differently. The issue is not how a mistake was made, but rather how it was handled.

What a wonderful paper shop! I am an avid scrapbooker and found many selections of stickers to choose from. I was kind of disappointed by the lack of actual scrap BOOK options, and didn't see any 3D flowers. I hope they get those in! Otherwise great, huge store. One of the few paper shops left in the city.

Book is falling apart. Had business cards printed, and after 1 week of turnaround they were completely blank. Asked to reprint the same day and they refused.

Unprofessional customer service when calling, stopped picking up when they realized I was calling again after getting cut off.

Very disappointed and will be warning friends about using these services.

I have been to City Papery on multiple occasions for fine stationery, and for seasonal gift items in the past year, but I don’t usually write reviews. However, on my most recent visit there to look for custom-sized presentation boards for my science class of 18 students, I felt I needed to share my wonderful experiences at this family owned business.
I’m always greeted warmly by the staff upon entering the store, and on this most recent visit, I was helped by a very knowledgeable team at the printing counter. We discussed the various board options available. They cut the presentation boards to the requested size, and when they were ready for pick up, I received email from the Printing Dept. Not only was my order ready several days before my scheduled pick-up date, but they also did a great job of wrapping up the boards for easy transport.
I highly recommend City Papery to anyone looking for excellent customer service, fine and hard to find stationery items, and many other unique seasonal gift items. It’s now my ‘go-to ‘store for all my paper needs!

The team at city papery did such a great job printing and binding my book! They were also very patient with helping me set up my file for printing. Quick assistance and turnaround time; extremely efficient and helpful overall!