Danielle Amiot
Latest Reviews
City Papery
Kam from the printing department was entirely unprofessional in his handling of my save the date printing. I signed a quote with Kam for my save the dates to be printed on Solar White paper.
He provided me a sample I liked and requested he moved to production. One day later, he emailed me that he had printed this sample on the wrong paper (Arturo White, rather than the Solar White I had paid for). I agreed to come in to see a re-print on the right (Solar White) paper.
As I did not like the second sample (re-print), I requested to upgrade to the paper used in the first sample, which he had told me was Arturo White (wrong paper) -- I've since learned it was actually Solar White (what I had originally paid for).
When I picked up my save the dates, they were printed on the paper used in the second sample, which I had specifically indicated I did not like and had requested not to use. Everyone makes mistakes - this wouldn't have been an issue had things been handled well.
But nope... I was shocked by the unprofessional level of service that followed. What merely could have been an agreement to right the mistake that I have written proof occurred, Kam argued with me about which paper he claims I liked. It was frustrating to have my preferences questioned in that way -- I have the original sample (the one I liked) on my fridge and the other (the one I didn't like which lacked texture and dulled the colors of the artwork) hidden a drawer. Additionally, I took the original sample home to show my parents and in laws last weekend, so I definitely know which I like lol. Further, Kam fought with me about the events that played out despite the fact that his emails don't at all support his version.
He refused to provide any resolution, so my mom is currently out hundreds of dollars with no save the dates to show for them. Kam indicated I should contact his manager, but provided no phone number or email for him. Upon contacting the store, I was told the manager doesn't keep specific hours, making it virtually impossible for me to get in touch with this person.
I'm upset that I'm having to write this review, but frankly I'm not sure how else to drive some resolution. I would have liked for things to have played out differently. The issue is not how a mistake was made, but rather how it was handled.
He provided me a sample I liked and requested he moved to production. One day later, he emailed me that he had printed this sample on the wrong paper (Arturo White, rather than the Solar White I had paid for). I agreed to come in to see a re-print on the right (Solar White) paper.
As I did not like the second sample (re-print), I requested to upgrade to the paper used in the first sample, which he had told me was Arturo White (wrong paper) -- I've since learned it was actually Solar White (what I had originally paid for).
When I picked up my save the dates, they were printed on the paper used in the second sample, which I had specifically indicated I did not like and had requested not to use. Everyone makes mistakes - this wouldn't have been an issue had things been handled well.
But nope... I was shocked by the unprofessional level of service that followed. What merely could have been an agreement to right the mistake that I have written proof occurred, Kam argued with me about which paper he claims I liked. It was frustrating to have my preferences questioned in that way -- I have the original sample (the one I liked) on my fridge and the other (the one I didn't like which lacked texture and dulled the colors of the artwork) hidden a drawer. Additionally, I took the original sample home to show my parents and in laws last weekend, so I definitely know which I like lol. Further, Kam fought with me about the events that played out despite the fact that his emails don't at all support his version.
He refused to provide any resolution, so my mom is currently out hundreds of dollars with no save the dates to show for them. Kam indicated I should contact his manager, but provided no phone number or email for him. Upon contacting the store, I was told the manager doesn't keep specific hours, making it virtually impossible for me to get in touch with this person.
I'm upset that I'm having to write this review, but frankly I'm not sure how else to drive some resolution. I would have liked for things to have played out differently. The issue is not how a mistake was made, but rather how it was handled.