Nordstrom Rack

I normally don’t do reviews on retail stores but today I have time. The only reason why I am giving this 2 stars is because of the cashier named Cassandra who was beyond helpful and she did more than the normal cashier customer service rep would have. Because of Cassandra I have my online order that I was not able to get else where. I ordered a coat online , called customer care this morning to double check to see if my order would be delivered today, I was told it is and would be shipped to the store.couple of hours later I received my conformation email my order is ready for pick up. Waited online until it was turn showed my email and photo Id, Cassandra went to the back came out with a big box did not think anything of it. I advised her I don’t need the box, she opens the box , I advised her thats not my order. She said when this normally happens or since this happened they offer a refund to the original form of payment. She said would you like to for me to call customer service goes in the back to get her phone to call customer care (she got the number out her phone to call them she did not call from her mobile phone) but pulls me aside in the mean time. Customer service over the phone only wanted to issue me a refund but thankfully because Cassandra noticed my order number being wrong on the box as well. I advised her how is it that I ordered something online and have it shipped to the store when it was in stock and customer service advised me this morning that was being shipped to your store . She goes to the back a 3rd time and comes out with my package but my box was open, checked order number again to make sure it matched she asked is this what I ordered I advised her yes. This store receiving is doing some fraud scamming a*** s***. DO NOT DO ANY ORDER PICK UP HERE!!! THEY WILL REFUND YOU YOUR MONEY AND KEEP THE ITEM YOU REALLY WANTED OR NEEDED HAVING YOU THINK IT WAS SHIPPED THAT WAY! DON’T DO IT! SHOP IN PERSON IF YOU CAN !THEY WANTED ME TO JUST BE OKAY WITH THE ORDER “ON” ERROR AND NOT MAKE A BIG DEAL ABOUT IT! LORD KNOWS HOW MANY OTHER PEOPLE THEY DID THIS TO. THEY WANTED ME TO CANCEL MY ORDER SO THEY CAN GO HOME WITH MY COAT THATS SELLING OUT ALMOST EVERYWHERE NO. THEY CREATED A WHOLE NEW BOX AND WHOLE NEW ORDER NUMBER THAT DID NOT MATCH MY ONLINE EMAIL ORDER NUMBER! WHOLE TIME MY PACKAGE IS IN THE BACK.

Employees don’t like to do their jobs it’s disgusting and they have so much attitude it’s very rude I kindly asked them to help me find a product which I knew they had in stock and they wouldn’t help me even look for it and just said it wasn’t there even tho I MADE SURE AND CALLED AHEAD be nice to your customers do better I ended up going to the location in union street and they did their best to please me and helped me find the product I was looking for this location sucks don’t come here and do yourself a favor.

I found what I was looking for at a great price. I got a new luggage 🧳 bag. It is perfect combination lock and it's black and simple.

Store was nice. Staff needs to be more visible but overall ok. Good prices and nice name brand stuff

I'm happy to have finally went into this store,after losing some weight!. They have some medium to high price clothes!,and then they have some Great choices of Shoes and Sneakers! On the cheaper to High Priced,with Many in between.

I can always get beautiful fragrances here for a nice discounted price. Oscar De la Renta and Marc Jacob's Honey.

I stopped in yesterday afternoon (6/18.) The staff is really nice at this location and they are also very helpful. It was fairly busy and the line moves extremely slow. Many of items were already out of stock when I arrived; however, it was a Sunday. Weekends are busy days to shop and great items sell out fast. Especially luxury & quality goods for less. I had no issues at check out besides how slow the line moved. I would definitely return and I would recommend this location. Probably a better time to stop in would be during the weekdays. 4.5/5⭐️~ Tiffany

It is a large Nordstorm Rack! It looks newer and seems to be getting more and more items and the staff are stocking it. It is pretty huge and has a lot of essentials. I love this shopping area in general. There is no lack of places to get stuff.