HKW

The worst experience EVER at the clothing store. I bought two polo shirts and washed them at 30 degrees Celsius per the washing instruction on the tag and dried them flat on the drying rack. I tried them on and noticed that one of the shirts was far loose and stretched than the other and looked like a quality issue. Brought it back to the shop, and the rudest reactions from the manager, who immediately started to sniff and touch it as if I were wearing it outside and brought it back. I explained to him and showed him the receipt, and only one of the two had the problem, and it became way longer and stretched out. He said he worked there for 20 years, and this can’t be that way if I were to follow the instruction. I tried to explain it to him about it, and he kept on cutting my words, and he didn’t care about what I was trying to say. I asked the name, and the employees said they didn’t have to give their names and kept refusing to give names. The bottom line is if they represent the ZARA brand’s core values, they should hire the right people who want to take care of customers. He worked for 20 years but still doesn’t seem to know how to d
treat the customer. What a shame, ZARA. Will never come back to ZARA for good. The manager won’t let you talk. I kept asking for one more sentence and he said “no” “no”! I don’t know who the branch supervisor is but this is ridiculous.