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I will give 0 stars for service and coordination.
First time i came and bought the tickets and when we went down to the boat area, it just sailed away. There is simply no coordination between the boat and sales agent when they could have coordinated and informed us the arrangements. We are very unhappy but decided to come again because there are no refunds given.

According to their procedures, when 10 people are on the boat, they will sail. The second time we came, we had already more than 10 people on the boat and still they waited for more to come. We already had waited more than an hour on the boat at the time. The boat sailed after 1 hour 20 minutes of waiting. A total waste of time!! There are no communications whatsoever between the crew n passengers.

Absolutely horrible service and I will not recommend to anyone else.