izwan ikmal

On 21/5/23 at around 1 pm, I was handed a cappucino which the lady staff in white t-shirt claimed to be a regular cappucino, but after tasting this i could confirm it was a de-caff one. It started with me waiting for about 5 minutes for my reg capp (which was longer than usual), so i approached her since i made the order with her. Before that, while waiting i heard the staff was calling for a decaff capp but no customer collected it. Back to my story, she then moved to the guy's barista and i heard that guy said something along the line of "if you want a cappucino, just get this one". When handed the cappucino, i was 85% sure it was the de-caff one that no customer collected, but after reconfirming with this girl, she said its a regular one. I just put my trust in her on the ground belief that since she works there she would know this. So i just went to the uni's library with the coffee, but after tasting it i could confirm this was a decaff one, i swore. One the taste was different, second i didnt get the normal caffeine rush that would usually follow my first couple of sips. She lied to me. I am so disappointed now. It's hard to fight for this since unlike starbucks, Pret does not label their coffee drink so i could never show a physical evidence that it was a decaff one, but with my regular experience buying espresso drink from this particular branch, i could 100% now confirm the drink that i received was a decaff one. Please confirm this with the cctv. So mad and sad right now.