Pret a Manger

Coffee is so bad, just tastes awful, lattes are cups filled halfway with bubbles (the milk is not steamed properly) and americano tastes as though they have tried to make an espresso without putting in any ground coffee into the machine, like old coffee water. Don’t waste your time if you want proper coffee

Hot chocolate was essentially warm milk with a faint idea of chocolate and for almost £4 is a complete rip off - either teach your staff to make it properly or do not charge !

The worst Pret I have ever been to. Very busy in the morning and obviously the staff is unable to track who ordered what. I have been waiting 10 minutes for my drink, people who ordered after me collected their drinks and no one behind the counter seemed to be bothered. None of the staff memebers knows what's happening around. Will not be visiting again.

So this was my 2nd pret that I called into, and after the poor service from the Clerkenwell location, I hoped for better service. The staff again seemed disinterested. The barista made my mocha and again failed to weigh any of the drinks to make secure she was accurate in what she was making. This time, I had to take it straight back as there was no chocolate present in the mocha. The member of staff offered me a pastry as an apology, but as they all looked dried up, I said no. The coffee was remade and better, not perfect but better. The restaurant area was untidy with food debri all over all the tables with no one cleaning up even when it was quiet.

Pret always stood for standards, but these are clearly not the case. This should be a flagship store due to the location and footfall, but instead, all the other fast food locations were more appealing. What a shame.

Excellent service,friendly and polite, ready to help you even though they work under stress. But how can you serve breakfast with no sausage, neither butter nor mayo, unacceptable. Correct me if I’m wrong but none of your meals has more then 5 % fat.(except the sweetened). Sorry but, if my breakfast doesn’t have at least 30% fat I better skip it.

Great coffee and snacks on the go before taking the train journey. The prices are good for the value.

Management, what is happening at this location? You have a bunch of employees closing whenever they feel like it. It’s the second time it’s happened to me and I came to London Euston very randomly which suggests to me they are doing this A LOT! Today 26.05.23 at approximately 4pm your employees were turning around customers ( at least 10 of us ). Door locked, but sign outside front door present suggesting it was supposed to be open. Nothing to indicate it was closed. Your employees were signalling and shouting from the inside ‘No’. In the meantime, some of them were sat around a table whilst others were standing having a group chat. At least 10 customers were outside wondering what was happening. You may want to invest more in customer service training as the service at this particular location is simply atrocious. I went to Nero instead. Won’t bother again.

On 21/5/23 at around 1 pm, I was handed a cappucino which the lady staff in white t-shirt claimed to be a regular cappucino, but after tasting this i could confirm it was a de-caff one. It started with me waiting for about 5 minutes for my reg capp (which was longer than usual), so i approached her since i made the order with her. Before that, while waiting i heard the staff was calling for a decaff capp but no customer collected it. Back to my story, she then moved to the guy's barista and i heard that guy said something along the line of "if you want a cappucino, just get this one". When handed the cappucino, i was 85% sure it was the de-caff one that no customer collected, but after reconfirming with this girl, she said its a regular one. I just put my trust in her on the ground belief that since she works there she would know this. So i just went to the uni's library with the coffee, but after tasting it i could confirm this was a decaff one, i swore. One the taste was different, second i didnt get the normal caffeine rush that would usually follow my first couple of sips. She lied to me. I am so disappointed now. It's hard to fight for this since unlike starbucks, Pret does not label their coffee drink so i could never show a physical evidence that it was a decaff one, but with my regular experience buying espresso drink from this particular branch, i could 100% now confirm the drink that i received was a decaff one. Please confirm this with the cctv. So mad and sad right now.