Melon Melon

Management, what is happening at this location? You have a bunch of employees closing whenever they feel like it. It’s the second time it’s happened to me and I came to London Euston very randomly which suggests to me they are doing this A LOT! Today 26.05.23 at approximately 4pm your employees were turning around customers ( at least 10 of us ). Door locked, but sign outside front door present suggesting it was supposed to be open. Nothing to indicate it was closed. Your employees were signalling and shouting from the inside ‘No’. In the meantime, some of them were sat around a table whilst others were standing having a group chat. At least 10 customers were outside wondering what was happening. You may want to invest more in customer service training as the service at this particular location is simply atrocious. I went to Nero instead. Won’t bother again.