Deandra James

I was nervous going there. I had an appointment for 3:00 and arrived 2:50 not sure what happens if you don’t have an appointment . Lady when you first enter was kind and navigated me , the lady that was helping people on the screens were kind until a different lady saw that the time was 3:00 (I guess that was the cut off time for the screens to order the birth certificate) was being rude to other people. She said “Ma’am I’m talking wait , how hard is it for people to follow directions “ . I thought that was rude as hell . Other than that , the process was smooth and I left with my birth certificate in hand after about an hour of waiting