Christopher Guest

I don't usually write reviews about hotels, but this one deserves the special attention due to the much higher cost but drastically lower standards I saw here. The staff don't seem to exist in the hotel other than the front desk, and when I asked anything such as where is parking you couldn't get a simple answer. The key card system seems to not work and it's being replaced. Apparently the hotel is in the process of transitioning to a different system. I couldn't access the gym with my key card, and I had to go find a staff member to get me in. Much of the cardio equipment in the gym doesn't work (broken) along with the TVs attached to them. The personal safe in our room was broken, but full disclosure it was replaced after a mechanical team spent an hour just completely replacing it. The complimentary coffee and wine station doesn't seem to be actively maintained as coffee, creamer, etc was empty when I tried it and the wine wasn't there at all. I told the front desk person, and they couldn't have cared less. I tried to take a shower, but the shower head literally sounds like a jet engine (I'm not making it up.. Horrible sound). They did offer a different room, but at that point I was just thinking I'm never coming back to this hotel. The manager then offered a complimentary drink/breakfast voucher they were keeping at the front desk for us given everything, but of course when we tried to pick it up nothing but confusion ensued. This hotel is a wreck... Didn't seem ready for prime time at all. I don't know if they're just in a state of repair, upgrade, or what.