Renad Salam

I recently had the opportunity to travel through dmm airport, and I wanted to provide feedback on my experiences with your staff.

Firstly, I want to express my gratitude for the exceptional service I received from one of your passport control employees at dmm airport . From the moment I approached the passport control booth, I was greeted with a warm and welcoming smile by the employee. Their friendly demeanor and polite communication immediately put me at ease, which is a rarity in the often stressful process of passport control. Not only did the employee handle their responsibilities efficiently and professionally, but they also went the extra mile to ensure a positive experience for travelers. They patiently answered questions, provided clear instructions, and made the process as smooth as possible. Their friendliness and kindness made a significant difference in my overall travel experience and set a positive tone for the rest of my journey.

However, I must also share a less pleasant experience I had during my visit. While the airport inspections, I encountered an entirely different situation with one of your airport inspections employees. Without any apparent reason or provocation, the employee began shouting at me. The manner in which they raised their voice and treated customers was not only disrespectful but also humiliating. It was shocking to witness such behavior from an airport staff member whose primary responsibility is to assist and facilitate a smooth check-in process. The employee's rudeness created a hostile and uncomfortable environment for passengers and left a lasting negative impression.