Chris Schnurr

Had to catch an inter-city bus to London at 8 a.m. in Sarnia. I called at 7 a.m. from Corunna knowing it takes about 40 minutes in total from Sarnia to Corunna to Sarnia. Dispatch told me "15 to 20 minutes". At 7:24 I called to find out how much longer. Dispatch informed me they hadn't sent anyone out because "there were people ahead" of me. Fair enough, but that is NOT what Dispatch told me when I initially called. If they had said there was going to be a 30 minute wait I would have called another company. I would have missed the bus if I had waited. Dispatch actually argued with me. I called back at 7:25 and canceled the taxi. Dispatch said, "I just sent someone out". Again not what she said 1 minute earlier. I found an emergency ride and arrived on time. Poor communication and unprofessional Dispatch. I do not recommend and will not use again. Call log attached.