Carolyn Dewindt, Esq.

I have never been so disappointed and repulsed by one of the major airlines as I am today with United airlines! They cancelled so many flights today! While a cancellation is horrible for any traveler, add poor service to that and that is a recipe for the worst day ever! I have always felt like it's not the bad situation but how you handle it that is the essence of customer service. Not only did United airlines cancel all these flights, they didn't have the decency to have their agents at the gate to reschedule the customers. Instead those passengers who were lucky enough to have an agent were told to go to terminal C for customer service. I wasn't so lucky. There wasn't an agent at my gate servicing my flight. I got a text informing me of the cancellation. When I tried asking another agent I was told she won't reschedule anyone that I needed to go to customer service. We were also provided a link that doesn't work. I was disconnected three times while trying to reach customer service. This was after holding for over an hour. There are two agents working the customer service desk! Trying to reschedule on the app is also unhelpful! This type of service is expected from a low budget carrier but not a major carrier like United airlines. Shame on you United airlines! The line is blocks long!