Name: United Airlines
Address: 1 Newark International Airport St, Newark, NJ 07114, United States, Newark
Telephone: +18008648331

At a glance

#6 of 11 Airlines in Newark

LocalGuideWorld score: 3.54

1.1 km from the center of Newark

Rating breakdown

5 ★50%
4 ★12%
3 ★7%
2 ★4%
1 ★27%

1 Newark International Airport St, Newark, NJ 07114, United States

united.com

+1 800-864-8331

Photos of United Airlines (60)

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Quick facts

What is the rating of United Airlines?: United Airlines is rated 3.5 out of 5 based on 215 reviews.
How does United Airlines rank in Newark?: United Airlines is #6 of 11 Airlines in Newark by LocalGuideWorld score (rating weighted by number of reviews).
Where is United Airlines located?: 1 Newark International Airport St, Newark, NJ 07114, United States — 1.1 km from the center of Newark.
How can I contact United Airlines?: Phone: +1 800-864-8331 · Website: united.com

Reviews (8)

Ricky 2023 Sep 16

Today’s entire process was a breeze which is surprising. The flight was good. The service was good too. Nothing is ever perfect but United did good today. Thank you for your efforts and the main line employees that work hard to give us a great experience!

Suzy Homemaker 2023 Sep 07

Flight was good from Newark NJ to Orlando FL. There were several flight attendants on board but the one gentleman, middle aged good looking man was the best and the nicest flight attendant I've ever encountered in my life. He resembled my ex Philip and I told him so and this flight attendant was so kind and had a great sense of humor!!! It made this very crowded flight so much better. I thank United for hiring good people like this. The younger male flight attendant was kind of snapping at people and everyone was rolling their eyes. The pilot was nice and so were the women greeters as we boarded the plane and got off the plane. The flight was good and the directions to baggage over plane intercom was very precise and we all liked that!

Jairo Serna 2023 Jul 17

If there was a zero stars option I would use it. I travel quite a lot and for the first time today I experience the worst from a US airline. Our flight was delayed almost two hours due to issues with the plane. United grabbed another plane from the hangar and we were able to board. Another issue with a passenger caused and additional delay of 35 minutes while he was escorted out. When we arrive at the gate in New Jersey, we were 2 minute walk from our connecting gate and when we got to the counter the lady said we closed the door. Plane was supposed to leave at 9:45 am and we arrived at 9:46 am. The previous fly crew could have given them the heads up that our plane was delayed and to wait 5 minutes since it is the same airline. It's almost like they don't communicate with each other. They then re-scheduled our flight for 9:30 pm. 12 hour layover to arrive at Quebec at 11:30 pm flight (apparently there's only 2 flights a day to Quebec). We went to the United Club to request some sort of accommodations to be able to rest since we had been up since 3 am - they said this place is exclusively for members and kicked us out by saying "we need this area clear".
My whole trip got ruined...thank you United for going far and beyond, for providing world class customer service, for making our experience so memorable... we won't forget today.

Carolyn Dewindt, Esq. 2023 Jun 27

I have never been so disappointed and repulsed by one of the major airlines as I am today with United airlines! They cancelled so many flights today! While a cancellation is horrible for any traveler, add poor service to that and that is a recipe for the worst day ever! I have always felt like it's not the bad situation but how you handle it that is the essence of customer service. Not only did United airlines cancel all these flights, they didn't have the decency to have their agents at the gate to reschedule the customers. Instead those passengers who were lucky enough to have an agent were told to go to terminal C for customer service. I wasn't so lucky. There wasn't an agent at my gate servicing my flight. I got a text informing me of the cancellation. When I tried asking another agent I was told she won't reschedule anyone that I needed to go to customer service. We were also provided a link that doesn't work. I was disconnected three times while trying to reach customer service. This was after holding for over an hour. There are two agents working the customer service desk! Trying to reschedule on the app is also unhelpful! This type of service is expected from a low budget carrier but not a major carrier like United airlines. Shame on you United airlines! The line is blocks long!

Marina Chen 2023 Jun 17

The terminal is beautiful and it’s so nice that everything is new. There are lots of charging stations and comfortable seating. I think my only complaint is that there aren’t enough coffee shops and I wish there were the walkway escalators since it’s quite big but there’s nothing to help speed up the walking!

Luis 2023 May 30

The new Terminal A is very nice. However, getting there from the Amtrak and NJ Transit train Station takes a lot of time via Air Train. The Air Train station doesn't even get there either. You have to exit the station and take a shuttle or walk for about 15 min. I've been here twice for domestic flights, and on both occasions, TSA Precheck is not an option. It seems they close early, before 7:00 PM?? Clear is open until 9:00 PM, though. So, going thru security takes a lot of time than it reads at the estimated time suggested at the entrance. I guess this may not be an option for me going forward.

Alexander Lobo 2023 May 26

I have to say this United Airlines Terminal A is beautiful. They did a great job while designing and building it. Everything was super easy and practical.

Han Stw 2023 Apr 05

While this terminal (A) is newly renovated, it lacks any working lounge and is not connected to other terminals. Literally. I wanted to access lounges in terminal B and they didn’t allow passengers to use the post-security connector and instead I was told if I wanted to go to Terminal B for lounge I had to exit the terminal A and then take the bus to terminal B outside go thru security again etc. ridiculous!! It also lacks affordable dining places like the regular non fancy food courts that most other similarly sized airports have